EDM Engagement Manager

SCOPE OF RESPONSIBILITIES:

• Commercially managing the implementation of EDM Product for Workday programmes from pre-sales through implementation to hand over to AMS (Application Management Services).

• Acting as the key client interface between functional and technical teams and the client.  

• Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.

• Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. 

• Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic. 

• Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms. 

• Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer. 

• Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement. 

• Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level. 

MINIMUM (ESSENTIAL) REQUIREMENTS:

• Experience in implementing Workday (or other ERP) with direct experience in the successful delivery of solutions within a consulting environment/ IT services environment.

• Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management.

• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately.  

• Commercial experience of managing and supporting geographically distributed and blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.

• Excellent communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior Client audiences.

• Excellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests. 

• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials.  

• Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences.

DESIRABLE:

• Preferably Workday PM Certified.

• Experience of managing, mentoring and developing teams.

• Working with Workday or other SaaS delivery methodologies 

• PRINCE 2 (or similar) certification.

• Strong functional domain expertise including areas such as HR and Finance.