Golden Hippo
eCommerce Customer Experience & Marketplace Insights Intern - Summer 2026
We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.
We’re Looking For A(n): eCommerce Customer Experience & Marketplace Insights Intern for Summer 2026!
Location: Remote
Program Dates:
- Start date: June 8th or June 15th
- End date: August 28th
Workload:
- 35-39 hours/week
What You’ll Be Doing: The eCommerce Customer Experience & Marketplace Insights Intern supports the Marketplace team by identifying customer insights, improving product education, and enhancing the customer experience across Amazon marketplaces. This role focuses on analyzing customer feedback, evaluating competitive products, improving operational coordination across teams, and identifying opportunities to optimize product listings for emerging AI-driven discovery tools.
- Analyze Amazon customer reviews to identify recurring issues and root causes of customer dissatisfaction.
- Evaluate high-performing competitive products to identify opportunities for improvement.
- Identify opportunities for improved customer education through listing content and FAQs.
- Collaborate with Supply Chain and Marketing teams to align promotional calendars with inventory availability.
- Monitor marketplace response-time KPIs to help maintain a 99% positive seller rating.
- Develop post‑purchase engagement approaches within Amazon’s platform limitations.
- Assist in resolving complex customer issues such as shipping delays or product quality concerns.
- Evaluate and improve goodwill refund processes.
- Assess listings for optimization in AI-driven discovery environments including Amazon Rufus
Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
- Strong analytical and problem-solving skills.
- Ability to synthesize large volumes of customer feedback.
- Strong written and verbal communication.
- Attention to detail.
- Cross‑functional collaboration.
- Interest in eCommerce and marketplace trends.
Required Experience:
- Currently pursuing a Bachelor’s degree in Business, Marketing, Data Analytics, or related field.
- Coursework or projects involving research, analytics, or customer insights.
Preferred Experience:
- Junior or Senior standing.
- Exposure to eCommerce, Amazon marketplaces, or digital marketing.
Golden Perks & Benefits:
- Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date.
- Professional development opportunities with mentorship, continuous learning programs, empowering you to progress and excel in your career.
- Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.
To read more about our Perks & Benefits, click here.
The base salary range is $17-$20.
The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote”
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.
Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will only contact applicants from our official company e-mail domain, ([email protected]) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will never send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at [email protected] to verify its validity.
Click here to learn more about general internet safety and our hiring practices.
Click here to view our Privacy Notice to Job Applicants.
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