Ecommerce Account Specialist

Sales

Permanent

Job Description

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

We are seeking a Senior Ecommerce Specialist to drive our direct-to-consumer business through data-driven product merchandising, promotional planning, and consumer journey development. The ideal candidate is a creative problem solver with the ability to implement innovative e-commerce strategies based on data-driven insights.

Where you’ll be:

This position will be based in the HQ, Charlotte Office, North Carolina.

What you’ll do:

We are seeking a Senior Ecommerce Specialist to drive our direct-to-consumer business through data-driven product merchandising, promotional planning, and consumer journey development. The ideal candidate is a creative problem solver with the ability to implement innovative e-commerce strategies based on data-driven insights.

Key Responsibilities:

• Promotion Execution: Execute planned promotions, configure eCommerce websites, and request content updates to optimize sales and margins.

• Performance Tracking: Track and report on key performance indicators (KPIs) for e-commerce sales, providing insights and recommendations to drive conversion.

• Platform Management: Manage eCommerce platforms, ensuring the correct product assortments by platform and product line.

• Sales Monitoring: Monitor sales consumption and collaborate with the supply chain to ensure product availability.

• Promotional Calendar Management: Align national promotions with D2C-specific promotions and support the execution throughout the user journey.

• Sales Operations Support: Ensure smooth order flow from website to consumer delivery for Brand Sites.

• Process Improvement: Identify and implement enhancements in e-commerce sales processes to boost efficiency and customer experience.

• User Acceptance Testing: Participate in testing, provide feedback, and engage in post-deployment monitoring.

Who you are:

• Background in sales and eCommerce with a proven track record of growing sales and establishing documented processes.

• Skilled at prioritizing work, establishing SOPs, and driving key KPIs such as sales, profitability, conversion rates, and forecast accuracy.

• Ability to work cross-functionally with teams including consumer journey, sales operations, product line, IT, finance, and customer service.

Minimum Qualifications:

• Bachelor’s degree in business or related field required, MBA preferred.

• Minimum 3-5 years of related business experience.

Skills and abilities:

• Unquestionable business ethics and integrity.

• Deep understanding of e-commerce sales strategies, tools, and metrics.

• Demonstrated leadership qualities.

• Ability to drive change and effectively participate in large, multi-departmental, cross-functional teams to successful achievement of corporate goals.

• Strong interpersonal skills – ability to thrive in a “matrix” organization.

• Demonstrated ability to facilitate collaborative solutions to complex, multi-disciplinary problems and articulate features and benefits to appropriate management audiences.

• Ability to adjust/react quickly to changes and changing priorities.

• SAP Commerce and ERP (sales) skills are desirable.

Benefits highlights:

• Insurance policy plan.

• Family-friendly benefits.

• Discounts on our award-winning Electrolux products and services.

• Extensive learning opportunities and flexible career path.

Find more on:
Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/
Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.