The Domain Support Specialist manages technical support activities, resolves tickets within SLA, and trains new team members, ensuring service availability.
Join our Team
Our Exciting Opportunity!
We are now looking for a Domain Support Specialist to secure technical capability, fast domain support, routine resource fulfilment & field technical support. This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
You will:
The role involves supporting project activities according to internal procedures, managing and resolving tickets within SLA through proper escalation and coordination, and updating technical procedures. Responsibilities also include training new team members if assigned, intervening in incident cases post-configuration, and handling calls from field technicians to meet agreed SLAs and KPIs.
To be successful in the role you must have:
• Min.2 years of RAN hands-on experience on Nokia or Ericsson and good technical expertise on both vendors• Min.B2 level in French on writing and speaking • Min.B2 level in English • Excellent understanding of telecommunication networks and networks elements• Solid understanding of operations in a multivendor environment within Managed Services• Perseverance skill• Task orientation skill• Problem solving skill.• Available to work Monday to Sunday schedule, with permanent Saturday availability
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time;• Flexy time and hybrid ways of working, with additional support for home office from the company;• Medical subscription for you and your close family;• Life and accidents insurance coverage;• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);• Short and long term variable pay plans available company wide;
Other programs:
• rewards and recognition program to appreciate and be inspired by others;• refer a friend and choose to work with those close to you;• internal communities of CSR Volunteers and sports teams;• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 785189
#BI-Hybrid
Our Exciting Opportunity!
We are now looking for a Domain Support Specialist to secure technical capability, fast domain support, routine resource fulfilment & field technical support. This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
You will:
The role involves supporting project activities according to internal procedures, managing and resolving tickets within SLA through proper escalation and coordination, and updating technical procedures. Responsibilities also include training new team members if assigned, intervening in incident cases post-configuration, and handling calls from field technicians to meet agreed SLAs and KPIs.
To be successful in the role you must have:
• Min.2 years of RAN hands-on experience on Nokia or Ericsson and good technical expertise on both vendors• Min.B2 level in French on writing and speaking • Min.B2 level in English • Excellent understanding of telecommunication networks and networks elements• Solid understanding of operations in a multivendor environment within Managed Services• Perseverance skill• Task orientation skill• Problem solving skill.• Available to work Monday to Sunday schedule, with permanent Saturday availability
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time;• Flexy time and hybrid ways of working, with additional support for home office from the company;• Medical subscription for you and your close family;• Life and accidents insurance coverage;• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);• Short and long term variable pay plans available company wide;
Other programs:
• rewards and recognition program to appreciate and be inspired by others;• refer a friend and choose to work with those close to you;• internal communities of CSR Volunteers and sports teams;• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 785189
#BI-Hybrid
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