Harris School Solutions is seeking a talented and organized Documentation Specialist to manage our documentation strategy across multiple product lines. This position is crucial for ensuring all product documentation is clear, comprehensive, and accessible to both internal teams and end-users. You will partner closely with Product, Development, and Support teams to ensure documentation aligns with product goals and customer needs.
What's Your Impact:
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Strategy Development: Define and execute a comprehensive documentation strategy across multiple product lines, ensuring consistency, accuracy, and clarity.
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Cross-Functional Partnership: Work with product managers, developers, customer support, and other key stakeholders to gather requirements and comprehend product features to create effective documentation.
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Documentation Creation & Review: Oversee the creation, editing, and ongoing updates of product manuals, help guides, release notes, and knowledge base articles.
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Standardization & Best Practices: Establish and maintain documentation standards and processes, ensuring consistency and scalability across all product lines.
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Content Management: Develop and maintain content management systems to organize and store documentation.
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Continuous Improvement: Evaluate feedback from users and teams to improve documentation quality and ensure it meets evolving customer needs.
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Quality Assurance: Ensure documentation is error-free, adheres to company guidelines, and aligns with the brand’s voice and style.
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Reporting: Track and report on the progress of documentation projects and initiatives to leadership, providing regular updates and identifying any issues or resource needs.
What We're Looking For:
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Proven experience as a Documentation Specialist, Technical Writer, or similar role in a software/product environment.
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Solid knowledge of documentation processes, content management systems, and version control.
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Excellent written and verbal communication skills with a keen eye for detail.
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Ability to comprehend complex technical concepts and present them clearly to a non-technical audience.
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Solid project management skills, with the ability to handle multiple tasks and deadlines.
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Familiarity with software development and agile methodologies is a plus.
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Bachelor’s degree in English, Technical Writing, Computer Science, or a related field (preferred).
Why Join Us:
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Be part of an innovative company shaping the future of education technology.
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Collaborative and supportive team environment.
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Opportunities for professional growth and development.
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Competitive salary and benefits.
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