The manager conducts store visits to enhance customer experience, supports sales performance, manages installation programs, trains associates, and provides leadership feedback.
Key Responsibilities
Required Qualifications
#LI-145JLIP
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
- Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops actions plans to address gaps, and follows up to ensure implementation.
- Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.
- Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.
- Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.
- Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
- Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).
- Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.
- Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans.
- Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.
Required Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- Bachelor's degree or equivalent years of experience in lieu of education requirement, if applicable
- 4 Years of Management in retail store operations. Leadership experience with direct report responsibility. Experience working closely with senior leadership (VP and above).
- 2 Years of Management in retail store operations. Leadership experience with direct report responsibility. Experience working closely with senior leadership (VP and above).
#LI-145JLIP
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Lowe’s Mooresville, North Carolina, USA Office
The Mooresville/Lake Norman/Davidson area is one of the most desirable suburbs in all of North Carolina. It's easy to see why - live the lake life, be a foodie, hit the trails and know you're surrounded by some of the best schools in the state. The secret is out – this is a great place to live.
Lowe’s Charlotte, North Carolina, USA Office
Charlotte is one of the fastest-growing tech hubs in the U.S., and we're leading the charge. Our 25-story Tech Hub is where the future of retail is born. This space is designed to inspire, and you’re just a few steps away from some of the best restaurants in town.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
