At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Director, Quality Assurance is a senior leadership role responsible for transforming, defining and implementing the quality assurance vision and strategy for Zelis as we continue to grow. Instrumental in leading the QA Team by driving innovation in quality processes, overseeing QA operations and ensuring the delivery of high-quality software products. The Director, QA collaborates with executive leadership, development teams, and stakeholders to align quality objectives with business goals, including optimizing the integration and utilization of global talent, particularly in India, to support Zelis’ quality initiatives.
What You’ll Do
Strategic Leadership:
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Develop and implement a comprehensive QA strategy that aligns with the organization’s objectives.
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Define and drive quality metrics, KPIs, and benchmarks to measure product and process quality.
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Integrate testing earlier in the development lifecycle (shift-left testing) to identify and fix defects more efficiently.
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Continuously improve product quality and reduce the time and resources spent on fixing issues.
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Plan for and manage the QA department’s budget; allocate resources efficiently to meet quality objectives.
Team Management:
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Lead and mentor QA managers, engineers, and automation specialists.
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Build and scale a high-performing QA organization, including hiring and retention strategies.
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Foster professional development and create clear career growth paths for team members.
Global Team Integration:
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Effectively incorporate and leverage the QA team in India to drive quality initiatives.
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Develop strategies for seamless collaboration between domestic and international teams, ensuring efficient communication and aligned objectives.
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Provide mentorship and resources to empower the global QA workforce.
Process and Methodology:
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Establish QA processes, standards, and best practices across the organization.
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Ensure adherence to Agile, DevOps, or other development methodologies, integrating QA seamlessly into the software development lifecycle (SDLC).
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Champion continuous integration and deployment (CI/CD) practices.
Test Automation and Innovation:
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Drive innovation in testing methodologies and tools, emphasizing automation and scalability.
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Ensure the development and maintenance of robust test automation frameworks for functional, performance, and security testing.
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Evaluate and implement emerging technologies to enhance QA efficiency.
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Champion continuous integration and deployment (CI/CD) practices through QA proficiency.
Quality Governance:
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Establish governance policies for code quality, testing standards, and defect management.
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Conduct regular audits and reviews of QA practices to ensure compliance and effectiveness.
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Manage risk assessment and mitigation strategies related to software quality.
Customer-Centric Quality:
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Drive efforts to capture and incorporate customer feedback into QA processes.
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Monitor and improve customer-facing quality metrics, such as uptime, reliability, and user satisfaction.
Budget and Resource Management:
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Manage the QA budget, including resource allocation and tool investments.
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Ensure efficient use of resources to maximize ROI while maintaining high-quality standards.
What You’ll Bring to Zelis:
Required Experience:
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Minimum of a Bachelor’s degree required; Master’s preferred.
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10+ years of experience in transforming quality assurance, with at least 5 years in a leadership role.
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Healthcare
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Manage & Lead Offshore teams
Technical Expertise:
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Strong knowledge of QA tools, frameworks, and methodologies.
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Proficiency in test automation technologies and CI/CD pipelines.
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Familiarity with performance, security, and compliance testing.
Leadership Skills:
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Proven experience leading large, geographically distributed QA teams.
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Ability to influence and inspire teams and stakeholders at all levels.
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Exceptional decision-making and problem-solving abilities.
Preferred Experience:
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Helpful knowledge of any of the following technical tools:
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Selenium and/or Bruno
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Azure or AWS DevOps
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Applications tech stack
Preferred Certifications:
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ISTQB Expert Level, Six Sigma, or equivalent certifications.
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Agile certifications (e.g., Certified ScrumMaster, SAFe Agilist).
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Our Values and Culture
We are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
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Drive Innovation
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Embrace a Growth Mindset
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Put People First
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Act With Agility
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Champion Collaboration
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Build Trust
We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves—which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.
A Lot of Respect
This is a collaborative organization where everyone is on your team. Each person—from the newest intern to the CEO—is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect.
We respect your time (so much so that we aren’t asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.
We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life’s surprises and fully engage outside of work. Working “9 to 5” isn’t just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock.
We respect diverse opinions. There are always seats at the table, and we’re eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more.
We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more.
We respect YOU. As an Equal Opportunity Employer, we believe that everyone’s voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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