Director, Transactional Risk Monitoring

Job title: Director, Transactional Risk Monitoring 

Reports to: SVP, Enterprise Risk

Department: Business Resource Group

Location: Remote (GA, NY, TN - preferred)

Grade: 17

About Priority Commerce: 

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

We are looking for a Director, Banking, Treasury & Platform Transactional Risk Monitoring to own day-to-day fraud and credit risk monitoring for Priority’s Banking, Treasury & Platform services. Priority Commerce operates on a program manager model — Priority Commerce onboards program managers, who in turn onboard the underlying businesses and/or consumers that actually transact. This role is responsible for monitoring risk at both layers: the program manager level and the underlying accountholder level beneath each program. You'll be the person accountable for catching and resolving risk issues day to day, including with our card issuing programs.

Responsibilities: 

• Own day-to-day fraud and credit risk transaction monitoring for  Priority’s Banking and Treasury Platform — alert review, investigation, case disposition, and loss mitigation across account takeover, first-party fraud, synthetic identity, and payment fraud typologies.

• Monitor risk across all layers of the platform: at the program manager level (overall program-level activity and exposure) and at the underlying business/consumer accountholder level that each program manager onboards.

• Review and act on daily transaction, account, and case activity to identify emerging fraud rings, loss trends, and credit deterioration signals — driving the alerts to resolution, not just triage.

• Manage credit risk exposure for accountholders on an ongoing basis — applying underwriting criteria, tracking exposure limits, and executing account review triggers at both the program manager and end-accountholder level.

• Support Priority’s card issuing programs from a risk and fraud perspective — monitoring card-present and card-not-present activity and managing dispute/chargeback trends.

• Tune and calibrate existing monitoring rules and scoring models to reduce false positives and minimize fraud/credit losses while preserving a smooth customer experience; recommend enhancements as volume and program manager count scale.

• Build and maintain fraud and credit loss reporting and dashboards for internal leadership, tracking loss rates, alert volumes, recovery rates, and key risk indicators across program managers and underlying accountholders.

• Respond to partner bank inquiries related to fraud and credit risk on Priority’s Commerce platform, and provide reporting and updates in line with each bank's requirements.

• Partner with internal product and engineering teams to close control gaps and inform product decisions that affect fraud or credit exposure.

• Document day-to-day procedures for the monitoring program and prepare the team to bring on analyst support as alert volume grows.

• Maintain baseline awareness of BSA/AML and regulatory obligations as they intersect with fraud and credit risk work, partnering with the Compliance team and partner banks on any BSA/AML-specific requirements.

What Success Looks Like:

• You own the risk results for your product lines, helping your product areas hit overall financial targets.

• You partner with the business leaders for your products to effectively balance revenue growth, customer friction, and risk.

• You establish effective and efficient transaction monitoring policies and procedures.

• You are flexible, working with customers and prospects that have unique needs while also delivering a scalable risk management environment.

• You maintain effective relationships with banking partners.

Candidate Requirements:

• 10+ years of experience in banking fraud risk, credit risk, or transaction monitoring, ideally within a bank, fintech, payments company, or embedded banking/BaaS environment.

• Proven track record owning day-to-day transaction risk monitoring — working alerts and cases to resolution, not just designing the rules that generate them.

• Experience monitoring risk across a multi-layer program structure (e.g., a program manager, ISO, or platform model where sub-merchants, businesses, or consumers are onboarded beneath an intermediate program) is a strong plus.

• Track record of reducing fraud or credit losses through rule tuning, model calibration, or policy changes, with the data to back it up.

• Experience with fraud detection, case management, or credit decisioning systems 

• Experience supporting a card issuing program — familiarity with bank oversight processes and dispute and chargeback procedures.

• Familiarity with payments and treasury products — ACH, wires, card transactions, embedded banking, or similar — is a strong plus.

• Comfortable working independently in a fast-moving, high-volume caseload environment.

• Strong analytical skills and comfort with data — able to spot patterns in transaction and account data and translate them into policy or rule changes.

• Working knowledge of BSA/AML fundamentals is helpful but not the focus of this role; day-to-day compliance and SAR filing sit with a separate Compliance function.

• Clear written and verbal communication skills; comfortable corresponding with partner banks on routine fraud and credit matters.

• Bachelor's degree in Finance, Business, Statistics, or related field, or equivalent experience.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $125k - $150k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

 Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.