Director, Training Management Operations

Director, Training Management Operations Lead

The Director, Training Management Operations Lead, is a senior leader within the Learning Center of Excellence (CoE) under Global Quality. This role is responsible for overseeing the end-to-end management of global training operations, ensuring compliance with regulatory requirements, operational efficiency, and alignment with corporate quality objectives. The position drives governance, technology enablement, and process optimization for training systems and programs across GxP and non-GxP functions.

Key Responsibilities:

Strategic Leadership & Governance

• Define and execute the global training operations strategy within the Learning CoE to support quality and compliance objectives.
• Establish governance frameworks for training management, including policies, SOPs, and audit readiness.
• Serve as the primary point of contact for training operations during regulatory inspections and internal audits.

Training Systems & Technology Enablement

• Oversee the administration and optimization of Learning Management Systems (LMS) and related platforms.
• Partner with IT and business stakeholders to implement innovative digital solutions that enhance learner experience and compliance tracking.
• Ensure data integrity and system validation in accordance with GxP requirements.

Operational Excellence

• Lead global training operations teams responsible for scheduling, tracking, and reporting compliance training.
• Develop and monitor KPIs to measure operational performance and training effectiveness.
• Drive continuous improvement initiatives to streamline processes and reduce compliance risk.

Stakeholder Engagement & Collaboration

• Collaborate with Quality, HR, and functional leaders to align training operations with organizational priorities.
• Provide strategic guidance to senior leadership on training compliance trends, risks, and mitigation strategies.

Budget & Resource Management

• Manage operational budgets and resources to ensure efficient delivery of training programs.
• Oversee vendor relationships for training services and technology solutions.

Qualifications:

• Bachelor’s degree required; advanced degree in Life Sciences, Education, Organizational Development, or related field preferred.
• 10+ years in pharmaceutical or life sciences industry with significant experience in training operations and GxP compliance.
• Proven track record in managing global training systems and leading cross-functional teams.
• Strong understanding of R&D functions and the regulatory landscape (GxP, ICH, FDA, EMA, etc.).
• Expertise in LMS administration, data analyics, and process optimization.
• Excellent communication, stakeholder management, and project leadership skills.

Preferred Attributes:

• Strategic thinker with a passion for scientific learning and development.
• Agile and adaptable in a fast-paced, matrixed environment.
• Strong project management and organizational skills.
• Committed to fostering innovation, compliance, and continuous improvement through learning.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $164,530.00 - Maximum $245,985.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Company benefits:  Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.