Director, Technical Product Manager

Job Description:

Job Summary: The Director, Technical Product Manager will lead the technology product organization and drive the development, prioritization, and execution of cross‑business product roadmaps. This role partners closely with business product leaders, enterprise architecture, engineering, and operations to deliver high‑quality technology capabilities that support strategic business outcomes. This role provides vision, leadership, and disciplined execution across the full product lifecycle—from ideation and design through delivery, release, optimization, and continuous improvement.

• Strategic Leadership: Define the technology product strategy and ensure alignment with enterprise business objectives and IM&T priorities. Develop and maintain technology roadmaps that support scalability, modernization, and innovation.
• Team Management: Lead and mentor a team of Technical Product Managers and developers, fostering an environment of trust, collaboration, and continuous improvement.
• Project Delivery: Oversee the full application development lifecycle—from ideation to deployment—ensuring projects are delivered on time, within scope, and on budget.
• Technology Strategy: Define and implement technology roadmaps that drive innovation, scalability, and competitive advantage. Prioritize features that deliver maximum customer value and align with business roadmaps and strategic goals.
• Cross-Functional Collaboration: Partner with business product management, IT operations, and key stakeholders to translate business needs into technical solutions.
• Quality Assurance: Support adherence to coding standards, best practices, and QA processes to ensure reliability, security, and performance on a team and project level.
• Resource & Budget Management: Optimize resource allocation, manage budgets, and maintain vendor relationships to maximize efficiency.
• Risk Management: Identify and mitigate technical and operational risks, ensuring business continuity and compliance.
• Continuous Improvement: Promote innovation, professional development, and adoption of modern frameworks such as Agile, Scrum, Kanban, etc.
• Compliance & Security: Ensure adherence to data privacy regulations, cybersecurity standards, and industry best practices.
• Release & Change Management: Coordinate release planning, manage end-to-end release processes, and enforce change management policies.
• Vendor Management: Evaluate, select, and manage external partners to deliver critical features and services.
• Performance Monitoring: Track and report on project portfolio performance, set team goals, and provide guidance for successful delivery.
• Customer-centric Focus: Drive a culture of excellence centered on customer needs, rigorous testing, and flawless execution.
• Executive Communication: Present priorities and progress to senior leadership, ensuring alignment with organizational objectives. Manage reporting and updates on a team and project level.

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.

• 10+ years’ experience working with external service providers, software developers and engineers, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality
• Solid understanding UX/UI along with user-centered design and development, strong services API development background, with a solid understanding of how different technologies work together to enable a successful product launch.
• Firm understanding of Agile product development and strong Jira management.
• Working knowledge of tools such as SQL, Jira, and Domo.
• Ability to work under pressure and adapt quickly in an environment with evolving business demands.
• Experience with leading multiple projects and advising senior leadership is desirable.
• Excellent organizational skills and attention to detail with the ability to manage multiple priorities and meet established deadlines.
• Strong verbal and written communication skills with the ability to interact with all levels of staff and management.

• Experience with AI, mobile, cloud platforms (AWS, Azure, Google Cloud), and automation tools.
• Familiarity with IaaS, DevOps, Site Reliability Engineering, Enterprise Architecture and Enterprise Data Platforms, Agile/Scrum methodologies, and disaster recovery planning.

Competencies:

• Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers.
• Attention to Detail:  Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
• Analytical Skills: Collects and researches data; Designs workflows and procedures; Identifies data relationships and dependencies.
• Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. 
• Managing People: Develops subordinates’ skills and encourages growth; provides direction and guidance; reacts well under pressure; motivates others to perform well and exhibits confidence in self and others.
• Problem Solving: Ability to solve issues efficiently and quickly. 
• Relationship Management: Manages interactions to service and support to the organization; establishes credibility with all interactions.
• Teamwork: Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views.

Supervisory Responsibilities: Yes

Base Salary Range - $165,000 - $185,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.