Director, Technical Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role  

The Director of Premium Security Services will be a key leader on Proofpoint’s Customer Success team. The focus will be on providing direction for the Technical Account Management (TAM) service covering any products that are sold to Proofpoint’s Premium Support customers.

This leader will be responsible for continuing to grow the Premium Support recurring revenue, managing service delivery, leading overall operations, directing services transformation, and developing program/project management for these services including product/service conceptualization; service delivery and operations, sales support / NARR growth, and churn prevention / customer satisfaction.

This position will be a key agent for driving the maturity of Cybersecurity Services offered to our customers.

Your day-to- day

• Develop and lead the implementation of the strategic direction of our Technical Account Managers (TAMs)
• Oversee services delivery and operations of the TAM team to ensure that they are following best practices and are providing the expected service value for our customers
• Lead engagement efforts with product teams and customers working closely with internal and external stakeholders
• Manage the Services business aspects including developing budgets, establishing pricing, and tracking revenue and expenses
• Continuously evaluate market conditions to adjust services as well as pricing models
• Coordinate with Product Management, Engineering, Support, Sales, and other organizations as appropriate to ensure coordination, process definition, and effective and timely support for services
• Track and report on services performance to internal and external stakeholders
• Identify and manage risks and ensure that risk mitigation steps are taken in a timely manner

What you bring to the team

• 12+ years' experience in business, technical and/or services management
• 10+ years’ experience with a cybersecurity company or in a cybersecurity role
• 5+ years' senior leadership in a cybersecurity management function spanning multiple company-wide technology programs and including P&L responsibility
• Significant client-facing experience and excellent communication skills
• Experience developing processes and procedures to drive services management maturity
• Experience developing and managing departmental budgets and product pricing as well as demonstrated strong financial acumen
• Solid organizational skills including attention to detail and ability to multi-task
• A foundation in consulting is a strong plus
• Must be authorized to work in the United States

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

All other cities and states excluding those listed above: