Director of Strategic CSM

Checkmarx is the leader in application security and code analysis solutions, helping the world’s largest organizations build secure software at speed and scale. Our mission is to empower developers and enterprises to deliver secure applications with confidence. We are trusted by Fortune 100 companies, governments, and leading technology providers worldwide.

About the Role

As the Manager of Strategic Customer Success, you will lead a team of enterprise Customer Success Managers responsible for driving value, adoption, and retention across Checkmarx’s most strategic accounts. You will empower your team to partner deeply with customers, ensuring they maximize business outcomes through the Checkmarx One platform.

This is a high-impact role that combines strategic leadership, coaching, and operational excellence. You’ll be responsible for developing frameworks that scale, elevating team performance, and fostering a customer-obsessed culture focused on long-term partnership and measurable success.

What You’ll Do

• Lead and mentor a high-performing team of Strategic Customer Success Managers focused on enterprise adoption, retention, and value realization.
• Drive strategic alignment with customers across the SDLC, ensuring CSMs can articulate value from code creation through testing and deployment.
• Guide customers on integrating security into their DevOps and CI/CD pipelines, helping them adopt DevSecOps best practices with Checkmarx solutions.
• Implement and refine customer success frameworks, playbooks, and best practices to scale the team’s impact and efficiency.
• Partner cross-functionally with Sales, Product, Engineering, and Professional Services to ensure unified execution and customer alignment.
• Track key performance indicators (KPIs) to measure customer health, satisfaction, and retention.
• Manage escalations, providing executive oversight and ensuring timely resolution.
• Collaborate with leadership to define quarterly objectives, forecast renewals, and contribute to growth strategies.
• Hire, develop, and retain top talent with a focus on professional growth and operational excellence.

• 5+ years of Customer Success or Account Management experience in SaaS or cybersecurity.
• 2+ years of leadership experience managing customer-facing teams.
• Strong understanding of SDLC and ability to communicate across all stages of software development.
• Hands-on experience with DevSecOps and CI/CD processes.
• Proven track record driving adoption, retention, and customer satisfaction.
• Experience with Gainsight, Salesforce, or similar tools.