Director, Strategic Accounts (Remote)

About Seek Now:

Founded in 2012, Seek Now is a disruptive, technology-driven inspection network on a mission to deliver high-quality, reliable inspection services that speed up carriers’ claim cycles while providing exemplary customer service. The company’s unique technology platform accelerates the industry’s shift to virtualizing the claim adjustment model, working with more than 300 Property & Casualty (P&C) Insurance Carriers across all 50 states.

In addition to serving the insurance industry, Seek Now also provides technology-enabled inspection services to the single-family rental (SFR) sector. The company supports SFR investors, property managers, owners, and operators by delivering accurate, timely property data that enables informed decisions about property acquisition, maintenance, and management. Seek Now’s expansion into the SFR market underscores its commitment to broadening its impact across diverse property sectors.

Job Description:

As a Strategic Account Manager, you will manage key account relationships and identify new business opportunities that drive revenue growth.  You will be accountable for the sales strategy and engagement process for your accounts, with an eye towards driving successful sales adoption of Seek Now services in order to meet assigned revenue targets. 

Essential Functions & Duties:

• Serve as an executive sponsor and trusted advisor to key client stakeholders, fostering long-term partnerships and ensuring alignment with client business objectives.
• Build and execute strategic account plans focused on growing share of wallet across assigned accounts by identifying opportunities for service expansion, cross-selling, and upselling.
• Monitor account performance metrics, customer satisfaction (NPS/CSAT), and revenue growth targets, ensuring proactive management of risks and opportunities.
• Foster strong account direction within the Seek Now team, guiding clear account management in order to achieve revenue objectives.
• Act as the liaison between cross-functional teams at Seek Now, including Product Marketing, Product Development, Engineering, and Finance.
• Lead and develop a high-performing account management team to effectively manage relationships with 25-30 national P&C insurance carriers.
• Lead quarterly business reviews (QBRs) with clients to communicate value delivery, performance insights, and growth recommendations.
• Negotiate renewals, pricing adjustments, and contractual terms in collaboration with legal and finance teams.

Qualifications:                                                              

• 5+ years of experience in account management, client success, or strategic partnership roles, preferably within insurance services, SaaS, or B2B service industries.
• Demonstrable track record of driving account revenue growth.

• Ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Ability to manage multiple strategic account projects simultaneously, while maintaining sharp attention to detail and accuracy.
• Strong analytical skills with the ability to translate data into actionable insights for account growth.
• Strong understanding of the P&C insurance industry, including carrier operations, claims processes, and vendor management dynamics.
• Experience working with Salesforce CRM.
  
  
• · 40-60% of travel time expected for position

Travel:

Benefits and Perks:

Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!

EEO Statement:

Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.