Director, Strategic Account Management (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Director, Strategic Account Management creates and delivers a strategic customer growth vision that drives predictable long-term value for our customers and transformational opportunities for Availity at scale. You will directly manage a group of account teams that own anywhere from 3-5 health payers who have contracts with Intelligent Utilization Management Products with up to $100M in ACV. You will be a leader, instilling in your team a growth mindset and hunter mentality by leading through example, executing on playbooks and driving best practices across the line of business and across Availity.

The Director, Strategic Account Management will be a leading force in driving efforts to help our account teams create sustainable growth. The successful candidate will provide strategic thinking and thought leadership the to harness the value of the Intelligent Utilization Management portfolio. They will apply broad technical knowledge, with business acumen to support teams in developing compelling Availity value propositions that align with our customers’ Utilization Management transformation strategies. Furthermore, they will provide competitive and market insights on what products we need to enhance, build, or buy. 

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• This is a high-profile role that will be a drive revenue growth for the IUM portfolio.
• Be part of driving strategy and vision in order to drive success.
• Lead a fun team that loves what they do and finds meaning in growing Availity, solving complex problems and has a ton of fun doing it.
• Work for a leader that supports collaboration and empowers his team to get the job done.

To be qualified for this position you:

• 5 years’ experience in managing large (1MM member) health payers.
• Or 5 years’ experience in payer Utilization Management operations or transformation.
• 3+ years in a people leadership role.
• BA or BS in any field plus relevant job-related experience, MBA preferred or equivalent business experience with demonstrated results.
• You have taken strategy to implementation and have a proven ability to define a clear vision and roadmap that is challenging, but achievable and motivating to our clients and associates.
• Possess strong communication and excellent presentation skills.
• Understand financial acumen to drive profitable growth.
• Ability to build trust and approach problems from a curious, ready-to-learn perspective.
• Proven track record in strong change management with the ability to lead a team effectively through ambiguity.
• Work creatively and analytically in a time-limited, problem-solving environment.
• Demonstrate love for technology and keeping up with the rapid advances.
• Have a High Say / Do ratio.
• Believe in integrity and ethics.

You will set yourself apart with:

• Payer experience
• UM Experience
• Healthcare Technology experience
• Proven track record in people leadership and development

You will be:

• Working with account teams to build compelling vision statements, value-driven strategies, and position Availity as a differentiator.
• Collaborating with sales team members in the IUM portfolio to coordinate growth conversations for new products sales.
• Coordinating with strategic account services to establish effective communication for clients with products outside of IUM portfolio
• Collaborating with accounts and working closely across the company to infuse the mentality of leaning in, new skill sets, and thought leadership to help solve the customer’s need.
• Championing a human-centered, entrepreneurial approach to strategic enterprise transformation within our account teams customers, and partners.
• Anticipating the key decisions and change management needed to make progress, craft governance frameworks, and create the organizational alignment and momentum towards a vision.
• Maintaining a high-level understanding of platform capabilities to advise and inspire teams and customers.
• Seeking out and acting on feedback from clients.
• Creating dashboards per client on utilization, penetration of products, pursuit plans, and win strategies.
• Serving as a role model and a developer of people to continue to grow at Availity.
• Driving revenue and costs forecasts for your line of business.
• Synthesizing insights from account teams, driving thought leadership, and developing recommended actions that will directly impact the growth of our company.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen
• Video Interview with EVP, Product
• Video Panel Interview with Sales Leaders
• Video Panel Interview with Product Leaders

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers