Lead and govern a central and embedded SRE organization to define and enforce observability, SLOs, and production readiness. Drive automation, AI-driven operations, incident reviews, and cross-functional remediation to reduce incidents, MTTR, and manual toil while improving alert quality and operational efficiency.
Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The SRE function is responsible for driving production stability and consistent reliability standards across applications and infrastructure. The team operates as a central capability with forward-deployed SREs embedded in production support organizations, partnering across Application, Infrastructure, and Vendor teams to improve observability, reduce risk, and enhance customer and employee experience.
As the SRE Team Lead, you will assist in defining and driving enterprise SRE standards, oversee production readiness, and lead adoption of AI-driven operations. You will manage a hybrid model of central and embedded SREs, ensuring production environments meet standards and continuously improve through automation and engineering-led practices.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Success Indicators
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $150,000 - $210,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The SRE function is responsible for driving production stability and consistent reliability standards across applications and infrastructure. The team operates as a central capability with forward-deployed SREs embedded in production support organizations, partnering across Application, Infrastructure, and Vendor teams to improve observability, reduce risk, and enhance customer and employee experience.
As the SRE Team Lead, you will assist in defining and driving enterprise SRE standards, oversee production readiness, and lead adoption of AI-driven operations. You will manage a hybrid model of central and embedded SREs, ensuring production environments meet standards and continuously improve through automation and engineering-led practices.
Key Responsibilities
- Lead the central SRE team and govern forward-deployed SREs across application portfolios
- Define and enforce monitoring, observability, and SLO standards across applications and infrastructure
- Drive reduction in L1 workload by automating repeatable tasks and improving production design
- Lead incident reviews and ensure recurring issues translate into the engineering backlog and long-term fixes
- Track and report on reliability outcomes, including MTTR, incident reduction, and operational efficiency
- Establish and run production readiness reviews, identifying gaps and driving remediation with app, infra, and vendors
- Drive adoption of AI SRE solutions for anomaly detection, event correlation, and faster root cause analysis
- Partner cross-functionally to improve system design, resilience, and operability
- Eliminate manual work in production through automation, self-healing, and engineering fixes
- Reduce alert noise, improve signal quality, and minimize manual triage effort
Required Qualifications
- 8+ years in SRE, production support, or engineering across application or infrastructure domains
- Experience leading SRE or reliability teams in complex, enterprise environments
- Strong expertise in observability (logs, metrics, traces), distributed systems, and SLO/SLI design
- Proven ability to drive cross-team initiatives and influence engineering and operations practices
- Strong problem-solving and incident leadership skills
Preferred Qualifications
- Experience driving enterprise SRE or monitoring transformations
- Exposure to AI SRE / AIOps platforms
- Experience with cloud, Kubernetes, CI/CD, and ITSM tooling (e.g., ServiceNow)
- Strong focus on measurable outcomes and operational improvement
Success Indicators
- Adoption of SRE and monitoring standards across application portfolios
- Reduction in high-severity incidents and MTTR
- Measurable reduction in manual operational work and L1 ticket volume
- Improved alert quality with reduced noise and unnecessary escalations
- Increased automation and use of AI in detection and resolution
- Strong alignment across central SRE, embedded SREs, and application teams
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $150,000 - $210,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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