Director / Sr. Director, Technology Operations

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Director / Sr. Director, Technology Operations to join our Engineering Enablement team on a remote basis or hybrid from an Applied Systems office. In this role, you will be responsible for driving operational excellence, optimizing processes, and developing strategies that enable our technology teams to deliver high-quality products efficiently and effectively across the technology organization. It will require the building of strong relationships across the ecosystem that will facilitate driving change.
To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Partner with technology and business leaders to develop and execute a multi-year roadmap for operational improvements and innovation across the technology organization
• Engage engineering leadership in planning to align the work of many global engineering teams as we transform and integrate products across the ecosystem
• Design, drive, and implement processes to improve efficiency, collaboration, and productivity across technology teams
• Ensure technology teams operate with the tools, infrastructure, and support needed to deliver high-quality work
• Drive the utilization of AI as warranted and effective to increase insights, efficiency and throughput
• Lead change management efforts to ensure smooth adoption of new processes, tools, and strategies across technology teams
• Align workflows, tools, and methodologies to ensure consistency and scalability where there is benefit to the larger organization

We're Excited to Learn More About You
Your experience may include:

• 10+ years of experience in engineering operations, program management, or a related field, with at least 5 years in a senior leadership role
• Proven track record of developing and implementing strategies that drive operational excellence in engineering organizations
• Advanced knowledge of engineering workflows, tools, and methodologies (e.g., Agile, Scrum, DevOps)
• Exceptional analytical and problem-solving skills, with the ability to identify and address complex operational challenges
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Demonstrated ability to lead and inspire teams, drive change, and foster a culture of continuous improvement
• Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field

You may have other skills or credentials, including:

• Advanced degree (MBA or equivalent) preferred

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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