Director, Solutions Consulting

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

Overview: As a Director, Solutions Consulting at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. This leader will play a critical role in driving customer product adoption, best-practice consultation, and long-term customer success across our solutions. 

The Director will define and operationalize methodologies, frameworks, and activities that empower our customers to maximize the value of our solutions while strengthening partnerships with key stakeholders. This is a strategic, customer-facing leadership role requiring both technical expertise and business acumen to guide customers on their adoption journey. 

Key Responsibilities:

• Team Leadership & Strategy 

  • Lead, mentor, and scale a high-performing Solution Consulting team. 

  • Define the vision, methodologies, and engagement frameworks for proactive customer adoption and value realization. 

  • Develop standardized playbooks, success plans, and best-practice consultation models. 

• Customer Product Adoption & Success 

  • Partner with enterprise customers to ensure adoption of core and advanced product capabilities. 

  • Serve as an executive sponsor on key accounts, providing trusted technical and business guidance. 

  • Establish and monitor adoption KPIs, ensuring measurable impact on retention, expansion, and customer satisfaction. 

• Cross-Functional Collaboration 

  • Work closely with Sales, Customer Success, Product, and Professional Services to align strategies and handoffs. 

  • Provide structured customer feedback to Product and Engineering to influence roadmap priorities. 

  • Partner with Training and Enablement teams to ensure consistent customer education. 

• Operational Excellence 

  • Implement tools, metrics, and reporting to track team performance and customer adoption outcomes. 

  • Drive continuous improvement in SC methodologies and consultation approaches. 

  • Ensure the team is equipped with the right skills, knowledge, and frameworks to support enterprise-scale adoption. 

Qualifications:

• 8+ years of experience in Solution Consulting, Customer Success, Technical Account Management or related leadership roles within SaaS (legal technology experience preferred). 

• Proven track record of building and scaling teams that drive measurable customer adoption and retention. 

• Strong consultative skills with the ability to influence executive stakeholders and guide customers on best practices. 

• Excellent understanding of SaaS delivery models, customer lifecycle, and enterprise adoption challenges. 

• Experience developing and operationalizing frameworks, playbooks, and methodologies for customer engagement. 

• Strong analytical and strategic thinking skills; ability to define KPIs and drive data-backed decision making. 

• Exceptional communication and executive presence, with the ability to engage both technical and business leaders. 

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $165,000 to $185,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).