Director, Risk Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a Director of Risk Management to lead the development of a high-performing team that improves the USAA risk management program. This role requires strong expertise in risk management processes, alongside validated experience in operational risk or compliance. The successful candidate will influence business divisions and enterprise-level processes, demonstrating critical thinking, and strategic oversight. Excellent verbal and written communication skills are needed for forming effective relationships and addressing executive leadership, ensuring alignment with organizational goals.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Leads staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
• Builds and leads a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
• Partners with key team members in the business and coordinates the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Advises the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation.
• Leads teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.
• Reviews, communicates, and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard processes and regulatory requirements.
• Accountable for the development, implementation and oversight of risk management frameworks.
• Leads all aspects of the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a subject area relevant to risk management; OR PhD in Risk Management, Business, Finance, or other field relevant to risk management and 4 years of work experience in a subject area relevant to risk management.
• 3 years of direct leadership or large project management experience.
• Risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
• Experience in conflict resolution management and the ability to challenge at all levels of management and influence business outcomes.
• Experience leading and advising work with both internal and external partners in a highly collaborative environment.
• Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include ability to make data-driven decisions.
• Proactively identifies potential concerns and follows-up to resolve issues.
• Knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

• Strong working experience with risk management processes, techniques, and tools.
• Strong risk and controls acumen. Recommended risk experience within FLOD, SLOD, or Internal Audit.
• Demonstrates effective use of critical thinking to address problems to seek positive outcomes and resolutions.
• Strategy minded focus on the big picture and how information and systems integrate to deliver real time risk-insights.
• Strong effective communication skills both verbal and written, with a record of building effective relationships at all levels of the business. Ability to present and deliver an effective message to executive leadership.
• Ability to influence across various levels of leadership.

Compensation range: The salary range for this position is: $143,320 - $273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.