Director, Quality and Process

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Director, Quality & Process is responsible for leading regional governance and execution of DP World’s corporate quality management systems, enterprise process standards, and AI-enabled transformation programs across the Americas.

This role ensures that DP World operates to consistent, world-class standards across terminals, logistics, and supply chain solutions, while continuously improving how we work through process excellence, digitalization, and intelligent automation. The Director plays a critical role in enabling safe, compliant, efficient, and scalable operations that support DP World’s ambition to be the end-to-end supply chain partner of choice.

KEY ACCOUNTABILITIES

CORPORATE QUALITY MANAGEMENT

• Own and govern the Americas Quality Management System (QMS) in alignment with DP World global standards and ISO certifications (e.g., ISO 9001 and other applicable standards)
• Lead and coordinate internal and external audits, certification activities, and management reviews across the region
• Ensure consistent implementation of DP World quality policies, procedures, and controls across terminals, logistics sites, and corporate functions
• Drive corrective and preventive action programs, ensuring root cause analysis and sustainable improvements
• Act as the regional point of contact for Corporate Quality, external auditors, and regulatory stakeholders

PROCESS EXCELLENCE & STANDARDIZATION

• Establish and maintain a regional framework for enterprise process management aligned with DP World global operating models
• Lead process mapping, harmonization, and optimization initiatives across operations, supply chain solutions, and enabling functions
• Embed continuous improvement methodologies (Lean, Six Sigma, standard work) to improve safety, quality, service, and cost performance
• Define process governance, ownership, KPIs, and maturity assessments to ensure consistency and scalability
• Identify operational and process risks and partner with the business to implement effective controls and improvements

AI & INTELLIGENT AUTOMATION PROGRAM GOVERNANCE

• Provide regional oversight and governance for AI, advanced analytics, and intelligent automation initiatives impacting operations, quality, and corporate processes
• Partner with IT, Digital, Data, and Business teams to prioritize AI use cases aligned with DP World’s transformation roadmap
• Establish standards for AI program management, including model lifecycle governance, validation, change control, and responsible AI principles
• Track benefits realization, adoption, and ROI to ensure AI initiatives deliver measurable business value
• Support change management, capability building, and adoption of AI-enabled processes across the region

LEADERSHIP & STAKEHOLDER ENGAGEMENT

• Lead and develop regional quality and process excellence resources, operating within a matrixed global organization
• Serve as a trusted advisor to Americas leadership on quality risk, process maturity, and transformation priorities
• Collaborate closely with Operations, IT, Digital, Compliance, HSSEQ, Legal, and Corporate Transformation teams
• Champion a culture of quality, continuous improvement, standardization, and data-driven decision-making across DP World Americas

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s degree in Engineering, Supply Chain, Operations, Quality, Business, or a related discipline
• 10+ years of progressive experience in quality management, process excellence, or operational transformation within ports, logistics, supply chain, or asset-intensive industries
• Proven experience leading ISO-based quality management systems and successful audit outcomes in a complex, multi-site environment
• Strong background in enterprise process governance, standardization, and continuous improvement
• Demonstrated experience overseeing AI, automation, or digital transformation programs in partnership with IT and business teams
• Experience working in a regional or global, matrixed organization
• Up to 25–30% travel across the Americas region
• Strong strategic mindset with hands-on execution capability
• Deep understanding of quality systems, operational risk, and process governance
• Ability to influence senior stakeholders across regions and functions
• Change leadership and transformation delivery experience
• Analytical, data-driven decision-making approach
• Clear, confident communicator at executive and operational levels

DESIRABLE

• Master’s degree (MBA or relevant technical discipline)
• Professional certifications (ISO Lead Auditor, Lean Six Sigma Black Belt, PMP or equivalent)
• Experience within port operations, terminals, freight forwarding, contract logistics, or integrated supply chain environments
• Familiarity with AI governance, data ethics, or model risk management frameworks

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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