Director Project Support

Position Summary
We are a leading wholesale maintenance supplier serving the multifamily housing industry seeking a strategic, transformational Director of Project Support to lead project operations across our national footprint.
This role leads leaders - overseeing Senior Managers, Managers, and Project Support leadership teams - and is responsible for driving national project performance, market expansion, operational scalability, and leadership development.
The Director of Project Support ensures alignment across Sales, Operations, and Service teams to deliver a consistent, customer-centric project model that supports profitable growth and long-term customer value across the enterprise.
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Primary Responsibilities
Enterprise Leadership
• Lead, coach, and develop senior-level leaders responsible for Project Support execution across the national footprint.
• Establish clear performance expectations, KPIs, and accountability standards for all direct and indirect reports.
• Build leadership bench strength through succession planning, talent development, and structured performance management.
• Foster a culture rooted in customer focus, collaboration, operational discipline, and measurable results.
Strategic Performance & Growth
• Drive national project revenue growth and margin performance through disciplined opportunity evaluation and execution.
• Review and approve complex or high-impact project opportunities to ensure strategic alignment and financial viability.
• Monitor key performance indicators including pipeline health, project cycle time, margin realization, and customer retention impact.
• Develop and execute national growth strategies aligned with corporate objectives.
Market Expansion & Customer Engagement
• Partner with Sales leadership to identify and penetrate competitive management companies and ownership groups nationally.
• Build executive-level relationships with contractors, developers, and key industry influencers.
• Oversee standardized multi-location project programs for national management companies.
• Strengthen customer attachment by expanding service offerings and project capabilities.
Operational Excellence & Scalability
• Standardize project workflows, pricing governance, and program implementation across the national footprint.
• Align people, process, and technology to improve speed-to-revenue and customer experience consistency.
• Identify operational risks and implement scalable structural solutions.
• Lead continuous improvement initiatives to enhance execution and performance.
Cross-Functional Influence
• Partner closely with Sales, Supply Chain, Finance, and Installation teams to ensure seamless execution.
• Represent the Project Support function in executive forums and strategic planning discussions.
• Serve as the escalation point for complex customer, operational, or performance-related matters.
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Minimum Qualifications
• Bachelor's degree in Business, Construction Management, or related field (or equivalent professional experience).
• Extensive experience in construction, renovations, or capital project management.
• Proven experience leading leaders within a multi-market or national structure.
• Strong financial acumen with the ability to evaluate project profitability and strategic investments.
• Deep understanding of contracts, vendor agreements, and pricing structures within the industry.
• Executive-level communication and presentation skills.
• Proficiency in Microsoft Excel and CRM/customer management systems.
• Ability to travel nationally as required.
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Work Environment
• National leadership presence across multiple markets.
• Regular travel across the company's footprint.
• Engagement in industry events, executive meetings, and customer-facing forums.
• Active job site visits as required.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.