Director, Product Operations

Location: Cincinnati, OH (Hybrid) or Remote

Job Summary 

PatientPoint is seeking a strategic, hands-on and outcome-driven Product Operations leader to accelerate and mature our transition to a Product-Led Organization. In this pivotal role, you will be instrumental in driving cultural transformation, scaling how product teams operate and deliver outcomes, and enhance data-informed decision-making across the company. 

Partnering closely with teams in Product, Engineering, Design, Data, Business Systems, Platforms, and Portfolio Leadership, you will optimize processes, establish scalable frameworks, and embed product-led principles into everyday practice. Your contributions will significantly enhance execution speed, strategic clarity, and alignment between our product strategies and customer value.   

This is a hands-on individual contributor role leading a high-visibility culture change, with direct ownership of the product operating cadence, portfolio visibility, and execution rigor, and close partnership with the VP, Technical Program Delivery and VP, Product Management.

What You’ll Do  

• Define, operationalize, and hold teams accountable to product operating standards across planning, discovery, delivery, and measurement. 

• Lead change initiatives that challenge existing behaviors, drive adoption of product-led thinking, and require sustained follow-through at all levels of the organization. 

• Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts. 

• Mature existing, and activate new, cross-functional teams within the product-led model. 

• Design and scale efficient product development workflows and artifacts, streamlining handoffs, ceremonies, and release cycles. 

• Own and drive the portfolio-level product planning and execution cadence, ensuring executive visibility, clear tradeoffs, and follow-through on commitments. 

• Optimize coordination of product releases and go-to-market strategies across departments, with program manager peers. 

• Facilitate product portfolio working group cadence to maintain alignment across product teams and key internal partners and velocity on product plans and launches. 

• Partner with Data team and product managers to build real-time dashboards that track product performance across engagement, adoption, retention, and business impact. 

• Guide teams to transition from vanity metrics toward actionable, outcome-focused KPIs in partnership with product management VP and directors. 

• Act as the key integrator between Product, Design, Engineering, Data, Platforms, and Operations. 

• Provide comprehensive internal documentation, training resources, and tools supporting product workflows and launch processes. 

What We Need  

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required 

• 5+ years of experience in Product Operations, Product Strategy, Product Management, or Program Management within tech or SaaS environments. 

• Proven track record in driving change management, operational improvement, and scalable process implementation with a focus on outcomes in a product-led organization. 

• Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices. 

• Passion for continuous improvement, process optimization, and enhancing operational efficiencies with a focus on business outcomes. 

• Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops. 

• Strong collaboration skills, with proven examples activating key partners via influence, and comfort engaging cross-functional teams across product, go-to-market, and technical functions. 

• Proficiency with Atlassian tools (Jira, Confluence). 

Desired Qualifications  

• Expertise with analytics and BI tools such as Amplitude, Looker, Tableau, Mixpanel, or similar platforms. 

• 2+ years of product management experience. 

• Familiarity with Agile and Lean methodologies. 

• Ability to translate complex data into actionable insights and strategic recommendations. 

• Experience in high-growth SaaS, B2B, FinTech, AI/ML, or digital product organizations. 

• Experience managing product launch readiness programs or beta testing initiatives. 

• SQL proficiency or strong interest and capability in learning data querying tools. 

What You'll Need to Succeed  

• You can see the big picture while implementing detailed solutions that scale. 

• You remove blockers, enable execution, and keep projects moving forward. 

• You believe decisions should be grounded in insights, not intuition. 

• You thrive in cross-functional environments and build strong relationships. 

• You translate complexity into clarity and align stakeholders with ease. 

• You enjoy creating frameworks, processes, and systems that bring order to ambiguity.