Director, Product Management

See yourself at Twilio

Join the team as our next Director of Product Management on Twilio’s Phone Numbers team.

About the job

This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s phone numbers products.

Twilio is looking for a Director of Product to lead the Phone Numbers product team. Phone Numbers is the gateway to all of our Communications business, where different sender types around the world are needed to unlock messaging and voice communications. You will understand the needs of our customers and build products that solve that need at global scale. Leading a team of product managers and working with engineering counterparts, you will craft and deliver on the vision, strategy, and roadmap for Messaging at Twilio. 

This role will work cross-functionally with teams across Twilio to understand phone number needs and enable customers to get numbers when and wherever they need. This role will help take our Communications business to the next level of growth, while working with some of the world's leading organizations.

Responsibilities

In this role, you’ll:

• Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations that make our customers successful on Twilio
• Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities
• Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets
• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value
• Manage a global team of product managers and mentor them to succeed in building and executing to the vision

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers
• Experience growing a team of product managers
• Experience with highly technical, multi-workstream product launches; distributed systems experience a plus
• You can translate between the technical details, customer problems, and business impact of the team’s work
• You are a strong communicator. From pitching to our leadership team on what customers need to see from our products, to developing a spec for a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions. 
• You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.
• You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike.
• You’re not shy about diving in deep with engineering, sales, legal, or the customer.
• You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases
• BS in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience building products/services related to APIs, developer experience
• Experience working with telecommunications or other regulated ecosystems

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings..

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

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The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840.00-$248,800.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200.00-$301,500.00.
• Based in the San Francisco Bay area, California: $268,000.00-$335,000.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 2/3/26, but may change based on business needs.