Director, Product Management - Pro CRM & Selling Acceleration

Your Impact
In this role, you will lead the creation of strategy and vision for emerging and next-gen products that will be used by our retail customers. By collaborating with your team and partnering with internal and external stakeholders, you're empowered to drive projects independently and make a significant impact on a Fortune-50 business.
Shape the future of Retail Tech
As a Product Management leader, you'll get the opportunity to shape the future of retail technology under the leadership of one of Forbes Top 50 CIOs. You'll also be leading a talented team who share your passion for innovation and excellence. Our halls are filled with brilliant minds from all walks of life who have the freedom to collaborate, explore their every curiosity, and build the future.
Here, you can bring your unparalleled experience to the product domain while actively contributing to the long-term product strategy of the entire organization. With a laser focus on specific strategic product areas, you can take full ownership of the end-to-end delivery process. Leveraging your skills, you'll be able to apply your knowledge across a diverse range of product portfolios, pushing boundaries and elevating innovation to new heights.
Innovate in Charlotte
This position is based at our on-site Tech Hub in Charlotte, North Carolina. Lowe's Tech Hub is an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site barista and other perks to enhance your work experience.
Key Responsibilities

• Lead the strategy and execution of Pro CRM capabilities, ensuring seamless customer relationship management and engagement for Pro customers.
• Drive AI-powered sales acceleration initiatives, leveraging data-driven insights and automation to enhance sales effectiveness.
• Enhance omni-channel experiences by integrating CRM with sales platforms, and in-store workflows to improve Pro customer acquisition and retention.
• Collaborate with stakeholders across sales, marketing, and technology to develop scalable solutions that drive revenue growth and operational efficiency.
• Sets and directs product vision, strategy, and OKRs for entire product portfolio. Owns the long-term two- to five-year view of product vision for the product portfolio or strategic capability.
• Influences investment choices that will yield long-term customer benefits in support of vision, including owning the annual planning for the product portfolio and representing the strategy in discussions with leadership and executive stakeholders.
• Demonstrates "customer/user expertise within a product portfolio or strategic capability and leverages enterprise-wide resources to drive improved synergies and efficiencies across product teams.
• Coaches and owns the care and management of "jobs to be done by personas for all products within the product portfolio or strategic capability.

Minimum Qualifications

• 10 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing
• 6 years of experience working with technology and user experience teams to define, scope and prioritize product requirements while translating business strategy into specific product features and delivering world-class digital products and/or experiences
• 5 years of leadership experience with direct report responsibility and experience managing operational and/or project financial budgets
• 3 years of experience in an agile software environment
• Demonstrated experience working cross-functionally in a large organization with senior leadership and providing guidance and direction to cross-functional resources
• Bachelor's degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree)

Preferred Skills/Experience
*We encourage you to apply even if you do not have all the preferred skills or experience.*

• 3 years of experience leading the digital product roadmap
• Prior leadership with a top 25 omni-channel retailer
• Strong financial acumen
• Certified Scrum Product Owner
• Master's degree in business administration or similar advanced degree

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
About Lowe's
Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.