Director, Product Learning & Development

Full Time | Global Services & Support | Austin, Texas
JOB SUMMARY

Reporting to the Senior Vice President of Global Services and Support, the Director, Product Learning & Development is the executive architect of Apptronik’s global learning and knowledge strategy. Reporting directly to the SVP of Global Services & Support, you are responsible for building the end-to-end education ecosystem that transforms complex robotics technology into accessible, scalable expertise for our global workforce, partners, and customers.

This is a high-impact "builder" role for a seasoned leader who understands that successful robotics integration requires far more than just mechanical knowledge. You will create and lead a world-class team to build an engine for Operational & Launch Readiness, ensuring that everyone in the Apptronik ecosystem, from our internal support engineers to our customers’ robot supervisors and global partners, possesses the product mastery, change-management literacy, and deep understanding of the customer-transformation journey required to succeed.

You will build the definitive library and knowledge-based learning ecosystem that drives customer confidence, accelerates product adoption, and creates passionate brand advocates. Your team is responsible for architecting persona-based learning pathways and competency frameworks for every individual who interacts with, monitors, or manages our robotic solutions.
The GSS Mindset

In Global Services & Support, we don’t just "fix things". We deliver confidence, at scale.

• Customer-First Obsession: You don’t just resolve tasks; you prioritize the human experience. Every build, fix, or workflow is measured by its impact on the people who rely on our technology.
• The Ultimate Partner: You are a collaborator at your core. You act as the essential bridge between the "messy reality" of the field and our internal ambitions, building trust across departments to ensure a unified effort.
• Operational Evolution: You don't just follow a process; you own it. You find joy in creating order where none exists and possess the discipline to constantly "improve the system."
• Dynamic Adaptability: You thrive in a "small-team" environment. You are a true team player who is comfortable wearing multiple hats and navigating fast-paced change with patience and a relentless focus on the solution. We are the shepherds of chaos.
• The Culture Catalyst: You are the person everyone wants on their project team. You bring a "solution-first" energy to every interaction, acting as a cultural ambassador who elevates the morale and standards of those around you. You understand that how we work together is just as important as the work itself.

• Global Vision & Roadmap: Define and own the multi-year strategic roadmap for internal technical readiness, field deployment, and external customer/partner enablement. Ensure our educational framework scales alongside Apptronik’s global expansion and rapid product release cycles.
• Operational Excellence & P&L: Manage the functional budget as a high-yield investment. Establish and report on business-critical metrics, including Support Deflection, Time-to-Value (TTV), Certification rates, and Launch Readiness, directly to executive leadership.
• Commercialization: Partner with Go-To-Market (GTM), Product, and Commercial teams to architect, price, and commercialize tiered training packages and professional certification tracks that contribute directly to GSS margins.
• Ecosystem Architecture: Architect and oversee Apptronik’s multi-tenant Learning Tech Stack (LMS/LXP/Sandbox). Integrate learning directly with CRM, CS, and Support tools to establish a unified, 360-degree view of user proficiency and product adoption.

• High-Stakes Curricula & Launch Readiness: Oversee the creation of technical learning programs that go beyond basic maintenance to include robot supervision, teleoperation, and safety. Drive "Deployment Readiness" frameworks aligned to New Product Introductions (NPI).
• AI-Enabled & Simulation Learning: Drive the adoption of modern, AI-powered learning tools, digital twins, and virtual "Sandbox" environments for risk-free, high-fidelity mastery, delivering performance support directly "in the flow of work."
• Certification Engine & Competency Models: Architect a "Gold Standard" Global Certification program and define persona-based competency models for internal Field Engineers, partners, and customer operators worldwide.
• Documentation Partnership: Act as a strategic stakeholder for Technical Documentation to ensure manuals, release notes, and instructional content are perfectly synchronized as a single source of truth.

• Scale the Org: Recruit, mentor, and lead a high-performing management layer, building the functional muscle of the team and fostering the growth of technical trainers, instructional designers, and e-learning developers.
• Executive Liaison: Serve as a vital bridge between GSS, Product, Engineering, and Commercial Transformation teams to embed the "Learning Loop" into the product development lifecycle.
• Product Insights & Advocacy: Synthesize learner analytics, field observations, and user feedback to advocate for product "learnability," working with Engineering to reduce operational friction through better out-of-box design.
• Change Management: Lead the cultural shift that transforms training from a reactive support function into a proactive business driver for human-robot operational literacy.

• The "Architect's" Vision: Proven capability to design modern, multi-tenant learning ecosystems (combining LMS, LXP, AI-driven content, and simulated Sandbox environments) optimized for both structured certification and on-demand field support.
• Human-Robot Interface Literacy: Deep understanding that bringing humanoid or advanced robotics into a customer environment requires change management, supervisory skills, and workflow redesign, not just a mechanical manual.
• Commercial & Launch Mindset: Ability to treat learning as a margin-generating, churn-reducing business driver and tie education directly to commercial product launches and deployment speed.
• Cross-Functional Magnetism: Executive presence and technical credibility to command respect from deep hardware/software engineers, GTM leaders, and C-suite stakeholders alike.
• Creating Structure: Thrive in fast-paced, high-growth hardware/software environments where ambiguity is high and processes must be built from scratch.

• ~10 years of progressive leadership experience in Technical Training, Product L&D, Customer Education, or Technical Enablement within high-growth robotics, hardware-plus-software, or industrial tech environments.
• 5+ years of director-level management experience, with a proven track record of managing managers and leading multi-disciplinary technical teams.
• 0-to-1 Track Record: Demonstrated success building a global product education or enablement function from the ground up in a rapidly scaling organization.
• Business & Financial Acumen: Deep understanding of complex B2B SaaS/Hardware business models, with a proven ability to link learning metrics directly to P&L performance (ROI, NRR, support deflection).
• Executive Presence: Exceptional communication and influencing skills with the confidence to drive alignment across C-Suite and SVP levels.

WORK ENVIRONMENT

Hybrid Role based in Austin, Texas 

• Prolonged periods of sitting at a desk and working on a computer
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate