Director, Principal Experience Designer

UX Lead I
The Design Director sets the vision for the best user experience. You will create a space for cross-functional partners to collaborate effectively. You will use your knowledge of and experience in the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to test and learn from users and inform prioritization and impact. While working with partners to determine a shared plan forward that balances business, user, and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.

By innovating on one of the world's biggest stages, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Key Responsibilities and Duties

• Lead a team of designers that partner with research, content strategy, data science, legal and compliance, product management and engineering teams to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Express yourself as a considerate thinker that sees the big picture, while understanding the business objectives, weaving viability, desirability and viability into our design decisions.
• Drive the experience with an outcome’s focus, actively scanning the end-to-end experience for new approaches, blending different ideas to challenge the teams with creative, yet effective solutions.
• Lead as an accountable achiever. Others rely on you to get things done, raising the bar for performance, while taking accountability for your own actions.
• Build trust-based relationships across boundaries and encourage collaboration. Show up authentically and adapt your own style to communicate impactfully.
• Express yourself as a continuous learner who is self-aware, curious to learn, and seeks feedback from others to continuously grow, always putting improvement over comfort.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Additional Responsibilities and Duties

• Lead craft design and delivery on end-to-end journey’s, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.

• Support design team to elevate design awareness and implementation of modern design methods and best practices to help the team to deliver the highest quality experiences.

• Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.

• Support Digital & Customer Experience Transformation team to implement end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the team.

• Collaborate closely with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences and set the bar for quality for your journey team, leading the design and execution of the end user experience design to drive scale and growth by maximizing the end users engagement and loyalty across all digital channels.

• Lead and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organizations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end users. You will collaborate with and support the team, around our experience strategy goals.

Preferred Experience & Qualifications

• 7+ years of UX design and/or design management experience

• Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model

• Strong and demonstrated background in:  Figma, Sketch, InVision, and Miro

• Eager to be innovative and possess a strong ‘test and learn’ mentality

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design

Anticipated Posting End Date:

2025-03-28

Base Pay Range: $110,300/yr. - $188,300/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.