Director, PMO - New York or Charlotte, NC

Qualifications

• Minimum Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required, Masters of Business Administration, MBA preferred
• A minimum of 10 years' progressive experience in a related field
• 10+ years PMO and management experience
• Experience managing global engagements and teams and ability to support teams in US-East Coast, EMEA and APAC time zones
• Global Financial and Global Service Provider experience a plus
• Thorough understanding of financial processes - P&L and financial management
• Thorough understanding of the contract process; ability to manage contract modifications, and take the lead of negotiations surrounding contract scope, cost, and schedule
• Strong customer service orientation with proven analytical and problem-solving abilities
• Strategic thinker with the ability to take a broad view of the business, industry, and environment to anticipate and plan for future
• Proven experience embracing and initiating change
• Can distinguish what to preserve and what to change
• Has the courage to initiate and lead the changes that drive success
• Strong leadership skills with ability to develop talent, identify and cultivate essential skills and attributes to maximize individual contribution and engagement
• Able to build collaborative relationships across functions based on trust and respect
• Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results
• Proactively seeks out information and clarity needed to enable strong decision making for the business
• In-depth understanding of core deployment methodologies
• Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred or Agile Certified Practitioner (ACP) certification through Project Management Institute (PMI-ACP) preferred or Certified ScrumMaster (CSM) preferred or The Projects in Controlled Environments certification (PRINCE2)

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The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $165,200 - $206,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please email [email protected]

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Director, PMO

***Location: New York, NY or Charlotte, NC Area***

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the PMO?

As a PMO Director, you will be leading a team of project leaders responsible for the delivery of innovative and emerging technology solutions for Fortune 500 customers across all verticals.  The PMO Director provides enterprise-level leadership for the Project Management Organization, ensuring the organization delivers exceptional client outcomes while maintaining strong financial performance and operational scalability. This role leads a regional PMO organization spanning Program Management, Project Managers and Delivery Managers, and is accountable for aligning project delivery capabilities with enterprise strategy.

The PMO Director operates the PMO as a business within the business—balancing customer experience, profitability, workforce strategy, and long-term capability development. The PMO Director partners cross-functionally with Sales, Delivery, Finance, and Operations leaders within their area of the business and collaborates with peer PMO leaders globally to drive a unified “OnePMO” model. This leader advocates for the vision, builds leaders of leaders, and ensures the PMO is a strategic enabler of growth and differentiation across the enterprise. 

Key Responsibilities & Success Expectations

Strategic Leadership & Execution

• Translate enterprise PMO strategy into actionable regional execution plans
• Align regional PMO priorities to the broader WWT Services vision and enterprise objectives.
• Promote a culture of accountability where client outcomes, profitability, and operational discipline drive sustainable growth.
• Balance customer satisfaction with business health—making sound prioritization decisions that support both regional and enterprise goals.
• Identify regional market trends and delivery needs to ensure PMO capabilities align with growth opportunities.
• Contribute to evolving PMO maturity, scalability, and business alignment through active participation in enterprise initiatives.

Delivery Governance & Financial Management

• Ensure consistent adoption of enterprise PMO methodologies, governance standards, and tools within the region.
• Maintain disciplined oversight of portfolio health, risk reviews, documentation controls, forecasting accuracy and performance reporting.
• Drive continuous improvement initiatives that enhance scalability, efficiency, and delivery quality.
• Support training, development, and certification efforts aligned with enterprise PMO standards.
• Own regional PMO financial performance including utilization, margin contribution, cost center health, and forecasting accuracy.
• Focus on aggregate regional utilization and capacity management, ensuring responsible enterprise-wide workforce planning and intelligent hiring decisions.
• Monitor and communicate the value delivered by the regional PMO, including gross profit contribution, efficiency gains, and operational improvements to be shared with peer PMO leaders.

Team Leadership, Coaching, and Development

• Lead and develop a high-performing regional PMO leadership team (Senior Managers, Managers, Project & Program Leaders).
• Empower leaders through coaching and guidance while holding them accountable for performance and outcomes.
• Develop succession plans and leadership development pathways across the regional PMO.
• Foster a culture of ownership and root-cause problem solving within the region.

Stakeholder Partnership & Collaboration

• Build trusted partnerships with regional Sales and Delivery leaders to proactively support opportunity shaping and project leadership strategy.  Positioning the PMO team as a strategic enabler of growth.
• Identify solutions that enable engagement and value creation among internal stakeholders.
• Demonstrate executive presence in client and leadership interactions.
• Serve as the primary PMO escalation and decision point within the geography.
• Collaborate with peer Regional PMO Directors and the Senior PMO Director to ensure alignment across geographies.