The Director manages client retention strategies in value-based care, oversees program development, and collaborates with finance teams to enhance performance metrics.
The Director, Performance Economics (Customer Retention) serves as the single point of accountability for retention of Aledade’s clients (primary care practices) in value-based care contracts. The Director will work closely with market leadership (Regional Market Presidents) and other stakeholders to mitigate churn through financial offerings, portfolio management, account management, and other innovative programs. The Director will bring an entrepreneurial skillset to explore new and enhanced programs to support client success and improve retention.
Primary Duties:
- Payment Programs: Manage the implementation of payment program offerings that provide financial flexibility and stability to customers (practices) and which promote client retention. Ensure that financial strategies align with overall retention goals and client needs. Identify and promote opportunities for enhancements to support client retention.
- Innovative Program Development: Design and implement new programs aimed at bolstering client success and maximizing retention rates (e.g. group purchasing offerings). Collaborate with stakeholders to identify opportunities and drive strategic initiatives that support long-term client retention.
- Client Retention Oversight: Manage and review metrics related to client practice retention and performance in value-based care contracts. Identify potential risks or issues impacting client retention and initiate corrective measures promptly.
- Partnering with Finance and Actuary teams: Create and implement financial frameworks that enhance transparency and support retention objectives. Engage consistently with finance and actuary teams to ensure strategic alignment.
- Stakeholder Communication: Engage in regular communication with Aledade executive leadership and market leadership, including Regional Market Presidents, to discuss client retention strategies and updates. Provide regular updates on retention metrics, challenges, and successes to stakeholders.
- Other duties as assigned
Minimum Qualifications:
- Bachelor’s Degree with 8+ years experience in health care administration, health care business development, and/or VBC experience.
- 5+ years of management experience.
- Advanced knowledge of VBC contracting models and government programs.
Preferred Qualifications:
- Master’s degree
- Expertise in VBC health care programs, payments, and economics (MSSP, REACH).
- Demonstrated ability to develop and lead high performing and collaborative teams
- Demonstrated leadership ability to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration
- Ability to synthesize data from multiple sources to inform action plans and strategy.
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- Up to 10% of travel required
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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