The Director of Operations leads and develops the Revenue Operations function, improving processes, managing systems, and collaborating across departments for data integrity and operational efficiency in a SaaS environment.
Location: Remote, USA
Team: Revenue Operations (RevOps)
Employment Type: Full-Time
About Radformation
Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care.
Our software focuses on three key areas:
• Time savings through automation
• Error reduction through automated systems
• Increased quality care through advanced algorithms and workflows
We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.
Why This Role Matters
The Director of Operations is a senior Revenue Operations leader responsible for building, leading, and scaling Radformation’s RevOps function. This role owns the systems, processes, and data that support how we sell, contract, and bill customers, ensuring our go-to-market teams operate efficiently with trusted data as the company scales. You will work closely with Sales, Finance, Product, Customer Success, Marketing, and IT to align systems and processes that enable sustainable growth and support Radformation’s mission to bring high-quality cancer care to more patients.
Responsibilities Include
• Lead, manage, and develop a team of Revenue Operations professionals, including Sales Operations, RevOps Engineering, and Salesforce Administration
• Lead and integrate Sales Operations, RevOps Engineering, and Salesforce Administration into a unified Revenue Operations function
• Own and continuously improve the Quote-to-Cash (Q2C) process across Salesforce CPQ, NetSuite, HubSpot, Gong, Ramp, and related GTM tools
• Serve as the subject matter expert for GTM systems and data infrastructure, ensuring scalability, automation, and data integrity
• Publish dashboards and insights as the source of truth for GTM data, enabling executive, board, and departmental decision-making
• Oversee Deal Desk policies including pricing, discounting, approvals, and compliance with contracting standards
• Partner with Sales leadership to support forecasting accuracy, pipeline health, territory design, and compensation alignment
• Establish and track KPIs across Q2C, sales operations, and GTM systems, identifying trends and addressing operational bottlenecks
• Collaborate cross-functionally with Finance, Product, Customer Success, Marketing, and IT to ensure smooth data flow and aligned processes
Required Experience
• Bachelor’s degree in Business, Finance, Operations, a technical discipline, or equivalent practical experience
• 8–10 years of progressive experience in SaaS operations, revenue operations, or business operations, including at least 3 years in a leadership role
• Proven experience managing and scaling a Revenue Operations or Sales Operations team in a B2B SaaS environment
• Strong technical background with Salesforce administration and development, NetSuite, and GTM systems integrations
• Proven track record of building scalable processes in high-growth B2B SaaS environments
• Advanced experience with Excel or Google Sheets, Salesforce reporting, and BI/dashboarding tools
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Excellent communication and leadership skills with the ability to influence across departments
Preferred Experience
• Experience at an enterprise SaaS company in the $50M–$100M ARR range
• Prior ownership of Salesforce CPQ or custom quoting solutions
• Exposure to finance and accounting processes including revenue recognition, billing, and compliance
• Experience managing distributed or hybrid teams
• Familiarity with Radiation Oncology or healthcare SaaS environments
AI & Hiring Integrity
At Radformation, we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Use of such tools during the hiring process may affect your candidacy.
Benefits & Perks — What Makes Us RAD
Compensation:
• Salary range: $150,000 – $170,000 base plus bonus eligibility
For US Teammates (via TriNet)
Health & Wellness
• Multiple high-quality medical plan options with substantial employer contributions
• Health coverage starting on day one
• Short-term and long-term disability
• Supplementary life insurance
Financial & Professional Growth
• 401(k) with employer match, vested immediately
• Annual reimbursement for professional memberships
• Conference attendance and continued learning opportunities
Work-Life Balance & Perks
• Self-managed PTO and 10 paid holidays
• Monthly internet stipend
• Company-issued laptop and one-time home office setup stipend
• Fully remote work environment with virtual events and yearly retreats
Our Commitment to Diversity
Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.
Agency & Candidate Safety Notice
Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email protected].
Top Skills
Bi/Dashboarding Tools
Excel
Gong
Google Sheets
Hubspot
NetSuite
Salesforce
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead underpayment operations for revenue cycle, improve processes, analyze trends, and collaborate across teams to ensure compliance and efficiency.
Top Skills:
ExcelMicrosoft Office Suite
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Director of Provider Outreach Operations will lead scheduling operations, manage teams, drive efficiency, and optimize strategies for provider engagement, focusing on operational excellence and data-driven analysis.
Top Skills:
AIAnalytics
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Director of Revenue Operations leads performance in revenue operations, collaborates with clinical operations, drives financial results, and ensures compliance.
Top Skills:
Analytics ToolsEpic Revenue CycleMicrosoft Office Suite
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
