Director of Operations

Summary 

The Director of Operations oversees the daily execution of brokerage activities across the Trade Desk and Support Desk, ensuring operations are efficient, compliant, and scalable. This role provides front-line supervisory oversight, drives process improvement, and strengthens communication across departments to deliver consistent, high-quality service to customers under NFA and CFTC standards.

We care deeply about and support the well-being of our team, we seek diverse perspectives, we trust our team to take accountability and drive results, we embrace feedback as a means for growth or we are never finished learning, always seeking to improve.

Key Responsibilities 

Oversee Daily Brokerage Operations

• Lead daily operations for the Trade Desk and Support Desk, ensuring timely, accurate, and compliant service delivery.
• Maintain consistent operational rhythm through meetings, coverage schedules, and escalation tracking.
• Enforce standard operating procedures and approved customer communication workflows.
• Track service levels, monitor issue resolution, and oversee queue management to ensure reliable and responsive operations.
• Identify process bottlenecks and recommend technology or workflow improvements to increase efficiency.

Supervision & Compliance

• Ensure adherence to NFA and CFTC operational and record-keeping standards (e.g., CFTC Rule 1.31 retention requirements).
• Escalate supervisory issues, customer complaints, and exceptions appropriately.
• Assist the Senior Director of Brokerage with audits, evidence packs, and regulatory reviews.

Risk & Controls

• Collaborate with the Risk Officer to monitor and enforce margin, liquidation, and order-rejection parameters.
• Supervise liquidation and risk-event escalation processes.
• Maintain contingency and communication plans for outages, margin changes, and wide-scale issues (WSIs).
• Participate in post-incident reviews and recommend process or control improvements to prevent recurrence.

Organizational Management

• Manage, mentor, and develop Trade Desk and Support Desk staff to ensure professionalism, technical proficiency, and readiness.
• Conduct performance reviews and reinforce compliance, service, and quality standards.
• Lead onboarding, training, and continuing-education programs for operations personnel.
• Support workforce planning, staffing schedules, and provide input to annual resource and budget forecasts.

Strategic & FCM Support

• Execute daily operational processes involving FCM partners, including margin updates, trade-error resolution, and workflow coordination.
• Implement FCM-directed process or system changes that impact Trade and Support Desk operations.
• Maintain clear communication channels with FCM counterparts; escalate exceptions or service issues to the Senior Director.
• Support testing and rollout of FCM-provided tools and reporting enhancements.
• Ensure all FCM-related workflows are properly documented, auditable, and compliant with supervisory and recordkeeping requirements.

Cross-Functional Collaboration

• Collaborate with Compliance, Risk, Technology, Marketing, Product, and Finance teams to align procedures, ensure data integrity, and enhance the overall trader experience.
• Work closely with the Back Office and New Accounts Directors to deliver a seamless end-to-end customer experience from onboarding through account servicing.
• Provide operational input into enterprise-level initiatives such as automation, platform scalability, and regulatory readiness.
• Participate in organization-wide readiness programs, including Information Systems Security Program (ISSP), Third-Party Service Provider (TPSP), and Business Continuity and Disaster Recovery (BCDR) testing.

Required Qualifications and Key Competencies

• Bachelor’s degree in business, Finance, or related field (preferred).
• Series 3 license required; Series 30 preferred.
• Minimum 7 years of brokerage or trading operations experience within an NFA/CFTC-regulated environment.
• Proven leadership in Trade Desk, Support, or Operations Management.
• Strong working knowledge of regulatory frameworks, risk management, and supervisory practices.
• Demonstrated ability to implement scalable operational processes and lead cross-functional teams.
• Excellent interpersonal, analytical, and communication skills with a focus on accountability and execution.

Company Culture & Perks

• Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. 
• 9 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly.
• Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees 
• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range

• $150,000-$200,000
• Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
• The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!