Director of Technical Operations

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role 

The Director of Technical Operations will oversee the end-to-end operation of our network & computer vision infrastructure. This role is critical to ensuring the performance and reliability of network and production systems across our core vision platform. The ideal candidate will bring deep technical knowledge, leadership experience, and a strong commitment to reliability, scalability, and security.

Responsibilities

• Strategic Leadership: Develop and lead the network and production systems operations strategy aligned with business objectives, especially those tied to computer vision hardware performance in dynamic, real-world environments.
• Team Management: Lead, mentor, and develop a team of network engineers, systems engineers, and automation developers, fostering growth in hands-on AI & robotics operations.
• Network Performance & Optimization: Conduct analysis and implement improvements to maintain optimal health and efficiency of field-deployed networks and production systems, distributed across sites throughout the world.
• Alerting & Monitoring: Proven hands-on experience building and maintaining large-scale, production-grade alerting and monitoring systems, especially those supporting edge AI and robotics systems.
• Incident Management: Establish and manage an effective incident response protocol, ensuring rapid response and resolution of issues across our infrastructure.
• Fleet Management: Implement and manage solutions for monitoring, deploying, and maintaining  hardware across diverse environments (e.g., warehouses, industrial sites, parking garages, etc.).
• Capacity Planning & Scaling: Collaborate with technical and business teams to plan and implement scaling for both network and production infrastructure to support increasing hardware deployment footprints.
• Budget Management: Manage the operational budget, making cost-effective decisions on hardware, field tools, and technology investments.
• Vendor Management: Collaborate with network and hardware vendors, negotiate SLAs, and manage performance, with a focus on suppliers of computer vision components, edge compute, and connectivity solutions.
• Continuous Improvement: Proactively identify and implement opportunities to enhance operational efficiency, uptime, and reliability across our infrastructure.
• Travel: Some travel required for site launches, customer visits, and hardware deployments. (Up to 25%)

Qualifications 

• 10+ years of experience in network or production systems operations, with at least 5 years in a leadership role.
• Strong expertise in deploying and operating real-world computer vision or robotics systems, including knowledge of Linux systems, network protocols, and edge compute concepts.
• Demonstrated experience with large-scale field deployments and operational support for distributed hardware.
• Proven ability to lead high-performing technical operations teams in fast-paced environments.
• Excellent project management and prioritization skills, especially across field engineering, infrastructure deployment, and support.
• Clear communicator with the ability to explain highly technical topics to non-technical stakeholders, including external partners and customers.
• Certifications such as CCNP, CCIE, or equivalent are highly valued.
• Experience in a high-growth or technology-driven company.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $175,000.00 to $205,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.