Lead the integration of professional services and customer success for an acquisition, managing strategy, risks, and execution across processes and technologies.
Job Description SummarySolutions for Enterprise Imaging (SEI) is looking for an experienced integration leader to own the end-to-end integration of enterprise software professional services (delivery), customer support, and customer success for a strategic acquisition. This role, reporting into the Chief Transformation and Services Officer, is responsible for translating the acquisition value drivers into actionable integration plans across people & culture, processes, tools & technologies, establishing and executing a robust change management program, and creating an operating model transformation playbook. This is a high-impact role for an individual who thrives in a fast-paced, complex, matrix environment and brings a proven track record of driving integration, program management and strategic execution for an enterprise software business.Job DescriptionApplication Deadline:
Responsibilities:
- Own the integration workstream for all aspects of professional services, support, customer success, and operating model transformation.
- Translate deal value drivers into a clear integration strategy, milestones, outcomes, and KPIs.
- Lead integration planning and day-to-day execution of program tasks across all sub workstreams – people, process, tools & technologies – resolving roadblocks and organizational interdependencies.
- Lead harmonization of tools, technologies, and processes, including quality management.
- Identify and anticipate risks, develop and implement mitigation plans, and effectively address issues as they come up.
- Structure an effective change management program with external support and track execution and effectiveness throughout the integration.
- Manage integration program scope, budget, metrics, timeline, stakeholder communications and periodic progress reporting at various levels of the organization, including leadership and executives.
Qualifications and Competencies:
- Bachelor’s or master’s degree in operations, business, or equivalent; MBA preferred.
- 8-12+ years of relevant experience with a proven track record leading enterprise software services & support operations, successfully driving cross-functional programs, lean initiatives, lifecycle management, change management, and operational efficiency improvements.
- Strong understanding of SaaS, enterprise software delivery models with relevant post-merger integration experience being a big plus.
- Experience with quote to invoice software sales and services processes and operations, including subscriptions and maintenance renewals.
- Influential leadership style with proven ability to build trust, motivate colleagues and senior leaders.
- Strong planning, prioritizing, reporting, problem solving and analytical capabilities.
- Excellent verbal and written communication skills, executive-level presentation experience.
- Strong interpersonal and leadership abilities.
- Attention to detail and a concern for quality.
This role does not offer visa sponsorship or relocation assistance. Travel as needed.
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $164,000.00-$246,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Top Skills
Change Management
Enterprise Software
Integration Planning
Quality Management
SaaS
Software Sales Processes
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