Director, Key Account Management, North America

Within 1 month, you will:

• Complete your onboarding

Within 3 months, you will:

• Perform weekly renewal and expansion pipe reviews to ensure the accuracy of the forecast
• Perform bi-monthly pipe creation and account mapping reviews to secure a long term vision
• Ensure accurate reporting of all aspects of the business including activity, mapping, expansion and renewal pipe
• Ensure accurate update of account plans 
• Provide hands-on coaching to upskill the team and increase performance efficiency (call preparation, call debriefings, presence during key calls to help accelerate closing, and showcase objection handling tactics)
• Begin to achieve world class performance

Within 6 months, you will:

• Be proactive in order to improve business processes: Identify specificities of both market segments in terms of product needs and commercial practices, propose adaptation of the general KAM processes to address market-specific challenges
• Define territories and optimal portfolios for the team
• Understand our standard hiring practices and get involved in the recruitment process of future KAM candidates
• Drive the onboarding of new KAM employees as needed
• Meet and exceed all quarterly sales and renewal quotas

The Skill Set

• Top performer in the software and/or SaaS industry (experience in HR solutions is a real plus) 
• At least 5 years of experience in successful leadership of a sales or account management team
• Mastery of the playbook of AM methodology
• Robust skills in the management of a sales team 
• True enthusiasm for hands-on work and team coaching
• Strong analytical and organizational skills, data and result driven: conception and meticulous follow-up of KPIs to measure performance and propose relevant improvements
• Experience in (very) fast growing environments as start-up / scale-up who require agility and responsiveness
• A strong desire to learn and develop your skills
• Strong active listening skills, team player mindset, situational intelligence and lots of energy
• Strong written and verbal communication skills
• Strong understanding of HR technology including technical integrations, advanced functionality
• A customer-first mindset
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L 

What We Offer

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter:360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process

• Call with our Talent Acquisition Manager
• Interview with your future Coach 
• Case study interview with your future Coach, a member of our Sales Operations team, and a future peer
• Interview with one of the 360Learning Executives
• References & Offer!