Director of Innovation, AI

Responsibilities

• Create, evolve, and promote guiding principles for client engagement to ensure alignment with long-term strategic objectives.
• Translate AI capabilities into real-world business value—cost savings, efficiency, customer engagement.
• Design AI-powered products and services that align with client needs.
•  Accelerate enablement and collaboration with the sales organization to improve effectiveness, ensuring they have the tools and knowledge to drive successful client engagements.
• Ensure consistency across engagement methods and approaches to deliver predictable, high-quality results for clients.
• Engage in ideation sessions with clients to provide forward-looking insights and innovative strategies tailored to their business needs.
• Deliver strategic advisory services, guiding clients through digital transformation and technology modernization driving deeper relationships and long-term growth
• Co-develop sales strategies and solution engagement approaches alongside the sales team to maximize opportunity win rates.
• Help shape sales opportunities by refining solution design, ensuring alignment with client objectives, and adding value throughout the process.
• Lead pursuit teams to drive client confidence and secure key wins.
• Ensure alignment to client business objectives post-signature to guarantee seamless delivery and successful outcomes.
• Evangelize success stories by showcasing client wins, fostering advocacy, and demonstrating the impact of NRI’s solutions.
• Lead and participate in CIO roundtables and executive engagements to build and strengthen high-level client relationships.
• Represent NRI North America at partner events, articulating the company’s vision and innovative solutions.
• Provide guidance to practices, shaping the development of skillsets and offerings to ensure they align with market needs and client demands.
• Drive new offering creation, ensuring NRI remains ahead of market trends and client expectations.
• Serve as the communication bridge between sales, delivery, operations, marketing, and the Innovation Team, ensuring insights and feedback flow consistently across departments.
• Use client and market feedback to refine offerings, shape go-to-market strategies, and continuously improve service delivery.

Knowledge, Skills, and Abilities

• 12+ years of experience as a technical consulting leader or a similar role.
• Experience with deep learning, LLMs (Large Language Models), and generative AI (e.g., OpenAI, Anthropic, Cohere, Google Gemini).
• Understanding of fine-tuning models, prompt engineering, vector databases, and MLOps.
• Knowledge of AI governance, data privacy (GDPR, CCPA), and bias mitigation.
• Strong technical, business, and financial acumen.
• Excellent written and verbal communication skills.
• Proven ability to collaborate across organizational functions and with peers.
• Exceptional organizational skills with the ability to multi-task and prioritize effectively.
• Self-directed with a track record of completing follow-ups and commitments.
• Strong conflict management and resolution skills.
• Client-focused with the ability to communicate effectively with client sponsors.
• Passion for driving client success and delivering impactful results.
• Innovative mindset with the ability to translate ideas into implementable solutions.
• Consistent delivery aligned with the values of transparency, trust, and excellence.
• Bachelor of Science degree in Computer Science, Computer Engineering, Information Systems, or other similar/related technical discipline.
• Maintain appropriate certifications to drive comprehensive solutions

Benefits - you'll love working at NRI North America not just for the usual benefits but for our environment and culture!

• You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
• You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
• You’ll work with large, sophisticated, and progressive clients throughout North America
• We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.