Director Infrastructure Delivery

Category/Area of Expertise: IT & Technology
Job Requisition: 483501
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: IT Executive & Administration (5170404)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The Director of Infrastructure Delivery is a senior leadership role responsible for enabling disciplined execution, operational transparency, and executive alignment across the Infrastructure, Cloud, and Service Delivery organization. This leader ensures that infrastructure initiatives spanning operational stability, modernization, and transformation are well-planned, clearly prioritized, consistently executed, and effectively communicated.
The role leads a team focused on delivery coordination, operating cadence, performance insight, and executive-level storytelling. Acting as a trusted partner to the SVP, the Director helps translate strategy into action, brings structure to complex work, and ensures leadership has clear visibility into progress, risks, trade-offs, and outcomes.
This role does not directly manage infrastructure engineering teams. Instead, it enables those teams to succeed by providing clarity, alignment, governance, and insight across all infrastructure domains.
Our flexible/ hybrid work schedule includes 4 in-person days at one of our core locations and 1 remote day. Our core office locations include Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities

• Establish consistent practices for planning, prioritization, execution tracking, and dependency management across infrastructure initiatives.
• Enable reliable delivery across operational, enhancement, and transformation work while balancing speed, quality, and stability.
• Partner with infrastructure domain leaders (Cloud & Compute, Network, End User Technology, Store Infrastructure, Service Delivery) to surface risks, resolve dependencies, and drive outcomes.
• Ensure readiness and execution discipline for large-scale initiatives, vendor-led programs, and business-critical infrastructure investments.
• Serve as a strategic partner to the SVP, supporting leadership effectiveness through strong operating rhythms, preparation, and follow-through.
• Coordinate leadership forums, operating reviews, and executive discussions with clear objectives, decisions, and accountability.
• Translate leadership priorities into aligned plans and ensure consistent execution across the infrastructure leadership team.
• Support organizational effectiveness efforts including planning cycles, leadership alignment, and change initiatives.
• Own the infrastructure performance narrative by transforming complex data into clear, executive-ready insights.
• Develop concise, outcome-focused narratives for executive leadership that highlight progress, trade-offs, decisions required, and business impact.
• Ensure consistency, accuracy, and clarity of metrics and messaging across all infrastructure communications.
• Champion continuous improvement initiatives, leveraging data and analytics to optimize processes and drive cost-effective, scalable IT solutions for all store locations.
• Foster strong partnerships with internal stakeholders and external vendors, ensuring alignment with organizational objectives and efficient contract management.
• Promote a culture of service excellence, innovation, and accountability throughout the Technology organization.

Qualifications

• Bachelor's degree in information technology, Business, Engineering, or a related discipline.
• At least 10 years of progressive experience in IT delivery or infrastructure management with 5+ years in a leadership role overseeing distributed teams and outsourced partners.
• Strong background in managing vendor relationships, SLAs/SLOs, and technology contracts to deliver measurable business outcomes.
• Comprehensive knowledge of modern ways of working and project management methodologies.
• A track record of driving organizational effectiveness and continuous improvement.

Preferred Qualifications

• Excellent communication, leadership, and stakeholder engagement skills.
• Exceptional ability to coordinate across business units for complex IT deployments and store transformation projects.

Salary Range: $185,840 - $278,760
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-KK1 #LI-Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.