At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?
This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.
As our Director of Information Technology, you will lead the overall Information Technology strategy and execution, overseeing all aspects of the end user support, employee lifecycle, and smooth technology operations for our Los Angeles, Raleigh and Toronto-based teams.
What You’ll Do
IT Support Strategy & Leadership
- Develop and implement IT support strategies aligned with company growth
- Establish standardized support frameworks, protocols, and best practices
- Lead, mentor, and grow the IT support team to deliver exceptional service
- Define performance metrics and drive continuous improvement
Technical Infrastructure & Systems
- Design and scale end-user support systems and ticketing workflows
- Manage hardware/software asset lifecycles and inventory
- Build and maintain internal knowledge bases and self-service tools
User Enablement & Training
- Design onboarding programs and training materials for internal tools
- Lead regular technology workshops and skill-building sessions
- Create and maintain user documentation and IT process guides
Technology Optimization
- Monitor and improve the end-user technology experience
- Conduct regular audits and implement performance enhancements
- Recommend tools or process improvements to boost efficiency
InfoSec & Security
- Develop and maintain robust security policies, protocols, and controls to protect sensitive company and customer data.
- Oversee implementation and monitoring of endpoint security solutions, firewalls, anti-malware, and vulnerability management systems.
- Lead incident response efforts, including preparation, detection, containment, eradication, and recovery from security breaches or threats.
- Coordinate regular penetration testing and security audits to identify and remediate vulnerabilities.
- Drive employee security awareness training—including phishing simulations and best practices for password management, remote work, and safe data handling.
- Supervise access control measures and identity management, including onboarding/offboarding procedures and least-privilege access principles.
- Stay current on emerging threats, technologies, and regulatory changes, proactively recommending enhancements to BuildOps’ security posture.
Governance, Compliance & Risk
- Ensure compliance with frameworks including SOC2, HITRUST, ISO27001
- Maintain governance documentation and handling procedures
- Work with wider organization to manage internal Risk Registers & related policies
What We Look For
- Bachelor’s degree in Computer Science, IT, or related field
- 5–7 years of IT support leadership experience, including 3+ in high-growth tech/SaaS
- Strong knowledge of enterprise support tools and ITSM frameworks
- Experience with cloud infrastructure (AWS preferred)
- Familiarity with modern data warehouse practices
- Proficiency in remote support and cybersecurity best practices
- Strong analytical, problem-solving, and decision-making skills
- Effective communication and collaboration across cross-functional teams
- Ability to thrive in a fast-paced, high-growth startup environment
What We Offer:
- Competitive base salary + annual bonus
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
Top Skills
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