.png)
Leads the hotel’s HR strategy and operations, including recruitment, onboarding, workforce planning, training, performance management, succession planning, employee relations, labor compliance, HR policies, budgeting, engagement, and retention. The role partners with hotel leadership to support business objectives, manage labor costs, ensure regulatory compliance, and cultivate a high-performing team culture.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Human Resources Manager, you’re not just leading the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Lead HR strategy and operations: Develop and execute HR strategies aligned with the hotel's business objectives, ensuring compliance with corporate HR policies and local regulations
- Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labor costs
- Develop and engage talent: Oversee training programs, performance evaluations, and succession planning to support career growth and leadership development
- Manage team member relations: Provide guidance on employee relations, conflict resolution, and labor contract compliance, including grievance handling and negotiations
- Oversee HR policies and compliance: Establish and enforce HR policies, ensuring adherence to employment laws, wage and benefit administration, and workplace safety regulations
- Support financial goals: Develop and manage the HR budget, ensuring efficient use of resources while supporting hotel operations
- Cultivate a high-performing team: Drive engagement, recruitment, and retention through performance management, professional development, and recognition programs
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Manages Hilton’s hotel development activities across North and West Africa, including evaluating business opportunities, supporting negotiations and deal execution, conducting due diligence, maintaining industry relationships, preparing proposals and reports, managing development events and marketing collateral, and supporting regional leadership. The role requires strong analytical, communication, organizational, and presentation skills, along with fluency in English and French and the ability to travel as needed.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft Word
Events • Food • Travel • Hospitality • Hotels & Resorts
Oversee daily hotel operations, including front desk, staffing, room inventory, guest service, safety, and policy compliance. Resolve guest issues, support departments during busy periods, train and update team members, monitor satisfaction metrics, and coach staff to improve performance and maintain a positive workplace.
Top Skills:
RevinateSalt
Events • Food • Travel • Hospitality • Hotels & Resorts
Welcomes spa guests, manages check-in and registration, answers phones and emails, schedules reservations, handles inquiries, relays information, and performs administrative duties including data entry, filing, mail processing, note-taking, and correspondence. The role focuses on delivering warm, memorable guest experiences while supporting smooth spa operations.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
