Lead the onboarding experience for new franchisees, ensuring operational readiness and alignment with company values. Oversee training and relationship building throughout the onboarding process.
Position Summary
The Onboarding Development Director leads the end-to-end onboarding experience for all newly signed franchisees across the parent company’s portfolio. This role is responsible for ensuring each franchisee is strategically aligned, operationally equipped, and culture-ready to successfully launch their business. The role requires strong project management, a deep understanding of franchise operations, and a high level of cross-brand coordination.
Primary Duties and Responsibilities
- Franchise Operations:
- Discovery Day and Relationship Building:
- Training and Transition to FPD Support:
- System and Communication:
Lead onboarding for new franchisees upon signing of franchise agreement.
Serve as the primary contact and support system for new owners through onboarding.
Maintain and update CRM daily with all onboarding progress and candidate status.
Manage all DocuSign processes and coordinate with internal and external stakeholders for document execution.
Coordinate vendor activities and ensure complete onboarding support based on brand-specific needs.
Ensure all onboarding tasks are completed in alignment with established timelines.
Manage logistics and execution of Discovery Day, tailoring agendas, content, to align with each brand’s identity.
Present onboarding roadmap during and expectations with confidence and clarity
Build rapport with prospects while maintain alignment with B. Rugged Brands’ mission and values.
Ensure all onboarding materials, equipment, and supplies are ready prior to training in Charlotte.
Oversee timely delivery of materials and setup for hands-on training.
Conduct business development training sessions for new owner’s pre-market launch.
Coordinate smooth handoff of new franchisees to Field Operations teams before training concludes.
Deliver weekly multi-brand onboarding updates to CRO and executive stakeholders.
Maintain operational consistency and compliance within all onboarding platforms and documentation.
Incorporate company culture and values at every step of the onboarding process.
Qualifications
- Bachelor’s degree
- 3+ years of experience in a multi-unit operation, franchise experience required.
- Strong understanding of franchise legal documents.
- Proven competence in relationship-building
- Knowledge of CRM or onboarding platforms, FranConnect preferred.
- Proven ability to partner with outsourced vendors.
- High emotional intelligence, problem-solving ability, and leadership presence.
- Excellent communication and conflict resolution skills.
Top Skills
CRM
Docusign
Franconnect
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
