Director, Fintech Compliance

Toast offers remote and hybrid work flexibility. Our Legal & Compliance teams are primarily concentrated in Boston, Chicago, New York, Washington DC, and San Francisco. Candidates residing in these areas will benefit from closer proximity to colleagues and greater access to company resources and events.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The Toast Fintech Compliance  Program provides a compliance by design embedded approach to compliance program management , with an emphasis on product lifecycle management, while enabling the business to innovate and deliver quality products and solutions to serve our customers. 

Toast, Inc. seeks a strategic, commercially oriented, forward thinking Director to lead the Compliance organization supporting the Fintech business. Reporting to the Chief Compliance Officer, the Director is responsible and accountable for establishing, managing, and maintaining quality compliance programs for Fintech products and directing the Fintech compliance team in the ongoing management of the product specific compliance management systems. Products in scope include:  commercial lending program, leases, commercial deposit account, payment facilitation, debit cards, prepaid payroll cards, earned wage access, billpay and stored value cards.  This role is also responsible for the maintenance of state money transmitter licenses and compliance with associated requirements.

About this roll* (Responsibilities)

• Compliance leader managing compliance team supporting Fintech products.
• Oversee the development and maintenance of product-specific compliance management programs within Toast's Fintech Line of Business.  Direct the Fintech Compliance team on establishing best-in-class compliance management systems, mitigation of key compliance risks related to in-scope products, and the remediation of process and control gaps. Products in scope include:  commercial lending program, leases, commercial deposit account, payment facilitation, debit cards, prepaid payroll cards, earned wage access, billpay and stored value cards.  
• Serve as a compliance thought partner to Fintech business stakeholders in the design and implementation of products/product enhancements.  Guide Fintech Compliance team in product reviews to ensure regulatory compliance requirements are met.  
• Serve as compliance sponsor on compliance committees. Escalate key compliance risks and issues to Chief Compliance Officer and governing bodies, such as the Enterprise Risk and Compliance Committee.
• Review results from compliance testing programs to identify themes or trends in findings and gaps.  Mature and enhance Fintech compliance program and/or framework to address.
• Ensure product specific regulatory changes are monitored and assessed, and communicated to business partners in a timely manner.  
• Oversee partner relationships and ensure obligations are met, including, but not limited to timely and accurate reporting and successful completion of partner reviews and required testing. Serve as an escalation point for concerns and issues raised by key partner contacts.
• Maintain state money transmitter licenses and compliance with associated requirements.

Do you have the right ingredients*? (Requirements)

• Bachelor’s Degree required and CRCM preferred.
• Strong knowledge of financial laws and regulations, including: CFPB regulations (most specifically Reg B, Reg E, Reg P, and Reg Z); federal and state consumer protection laws (most specifically UDA(A)P, CAN SPAM, and TCPA); other laws and industry best practices related to commercial and consumer credit, prepaid debit cards, and electronic funds transactions; money transmitter laws, and card association and payment network rules
• Direct experience leading compliance programs for financial products and services, specifically payment processing, money transmission, and banking products which may include: commercial and consumer credit, purchase financing, deposit accounts, debit, credit, and stored-value cards, bill pay services, and earned wage access.
• Typically requires a minimum of 15 years of related experience with a Bachelor’s degree; or 12 years and a related Master’s degree.
• 10+  years of experience in a compliance, risk, or audit role at a financial institution providing commercial and/or consumer non-investment banking products (Fintech or payments industry preferred) 
• Experience maintaining fintech-oriented frameworks, bank partnerships and third party vendors programs.
• Familiarity with operational processes and regulations  related to banking products. Ability to work well with ambiguity and synthesize large amounts of complex information.  
• Strong communication skills (both written and verbal).

Special Sauce (Nice-to-Have Skills)

• CAMS

*Bread puns are encouraged but not required

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.