Director of Financial Crimes Operations Quality Control

About this role:

Wells Fargo is seeking a Financial Crimes Operations Quality Control. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Manage and develop specialized teams of managers and professional individual contributors with a focus on executing a quality control program for Financial Crimes Operations
• Identify, formulate, and implement quality policies, procedures, and controls for the respective business or enterprise functions associated or affected by its outcomes
• Identify opportunities and strategies for formulating and implementing quality control technology applications, risk policies, procedures, and controls for business or enterprise function
• Address issues and maintain an awareness of quality control across FCO
• Lead quality control team by making strategic decisions to resolve quality control challenges
• Collaborate with and influence immediate quality control colleagues as well as more experienced business leaders
• Manage allocation of people and financial resources for FCO quality control
• Develop and guide a culture of talent development to meet business objectives and strategy
• Collaborate with business partners to influence and enact updates as needed
• Provide direction through managers, ensuring quality standards are maintained and ensuring enactment of approaches to correct problems
• Engage frequently with peers to advise and consult on matters regarding program effectiveness, change preparedness or technology matters

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Strong experience in developing and implementing operations strategy and delivery model.
• Strong experience in managing large teams, developing strong performing teams and mentoring / coaching people to become leaders.
• Exhibits strong relationship / negotiation orientation with senior level business partners globally.
• Ability to work in a matrix environment and managing multiple competing priorities.
• Excellent Communication, planning and organizing skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong stakeholder management, networking, and relationship management skills.
• Strong client orientation and understanding of operational risk.
• Passion for quality and improving quality and operational performance.
• Ability to drive change and transformation, project management & implementation in business operations.
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.
• Knowledge and understanding of Quality Control operational methodology
• Ability to understand quality control workflow logic, and partner with technology and business partners to test and implement system and program changes
• Ability to work effectively under pressure, meet deadlines, exercise independent judgement, and use critical thinking skills
• Experience in building and managing teams, developing talent, and providing strong, proactive leadership
• Proficient at effectively working and collaborating with teams within a matrixed organization
• Experienced in building constructive and effective relationships. Delivers on commitments and renegotiates when needed. Strong sense of accountability
• Creates and mentors on building constructive and effective relationships
• Proficient at influencing and consulting strategically across a large organization and with various levels of leadership/stakeholders
• Balance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environment
• Effectively communicates in both written and verbal formats with senior executive-level leaders
• Ability to synthesize data from a variety of sources and deliver results quickly
• Demonstrated ability to deliver high quality output from self and team

Job Expectations:

• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship
•  Ability to travel up to 10% of the time

Posting Locations:

• 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522
• 550 S 4th St MINNEAPOLIS, MN 55415
• 1004 W Chandler Blvd CHANDLER, AZ 85224
• 1150 W Washington Street TEMPE AZ

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$144,400.00 - $300,000.00

Posting End Date:

27 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.