Director, Field Application Services - East

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Director of Field Application Services - East. The Director of Field Application Services (FAS) leads a high-performing team of Field Application Specialists responsible for clinical, scientific, and technical support across the diagnostic testing portfolio. This role is accountable for enabling successful pre- and post-sales adoption of products, driving customer satisfaction, supporting revenue growth including selling/driving menu expansion, and serving as the clinical and scientific voice of the customer back to the organization. The Director partners closely with Sales, Service, Product Management, R&D, Quality, Regulatory, and Marketing to ensure consistent, compliant, and value-driven customer experiences.

The Responsibilities

Leadership & Team Development

• Build, lead, and develop a geographically distributed team of Field Application Specialists.

• Establish clear performance expectations, coaching plans, and career development pathways.

• Drive a culture of scientific excellence, customer focus, accountability, and continuous improvement.

• Ensure appropriate onboarding, training, and certification of FAS team members.

Customer & Commercial Enablement

• Partner with Sales leadership to support pre-sales activities including product demonstrations, clinical consultations, workflow assessments, and competitive positioning.

• Oversee post-sales implementation support, validation assistance, and optimization of customer workflows.

• Act as an executive escalation point for complex clinical or technical customer issues.

• Build strong relationships with key accounts, KOLs, and strategic customers.

Strategy & Operational Excellence

• Define and execute the Field Application Services strategy aligned with business objectives and growth priorities.

• Develop scalable processes, tools, and metrics (KPIs) to measure effectiveness, utilization, and customer impact.

• Optimize territory coverage, resource allocation, and engagement models.

• Partner with Operations to forecast headcount and budget needs.

Cross-Functional Partnership

• Serve as the voice of the customer by translating field insights into actionable input for Product Management, R&D, and Marketing.

• Collaborate with Quality and Regulatory to ensure compliance with applicable regulations (e.g., CLIA, CAP, FDA, ISO).

• Support clinical studies, evaluations, and evidence-generation activities as needed.

• Align with Service and Support teams to ensure seamless handoffs and issue resolution.

Training & Knowledge Management

• Oversee development and delivery of internal and external training programs, including sales training and customer education.

• Ensure the FAS team remains current on scientific advancements, product updates, and competitive intelligence.

• Establish best practices and standardized documentation across the function.

The Individual

Required:

• Bachelor’s Degree in Life Sciences, Clinical Laboratory Science, or related field preferred.

• 12+ years of experience in diagnostics, laboratory medicine, or life sciences, including field-facing roles.

• 5+ years of people leadership experience managing remote or field-based teams.

• Experience supporting molecular, immunoassay, chemistry, hematology, transfusion medicine, or point-of-care diagnostics strongly preferred.

• Travel: Up to 50% domestic overnight travel.

• This position is not currently eligible for visa sponsorship. 

• Perform other work-related duties as assigned.

Preferred Skills

• Strong clinical and scientific acumen with the ability to translate complex concepts for diverse audiences.

• Proven ability to partner with Sales in a consultative, compliant manner.

• Strategic thinker with strong operational execution skills.

• Excellent communication, presentation, and stakeholder management capabilities.

• Comfort navigating regulated environments and quality systems.

Key Working Relationships

Internal Customers:

• Sales, Service, Product Management, R&D, Quality, Regulatory, and Marketing

External Customers:

• Customers

The Work Environment

• Travel required, by airplane or car

• Typical home office environment

• Working in lab environments

The Physical Demands

• Field-oriented leadership role requiring approximately 30–50% travel.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $155,000 to $210,000 and is eligible for a Global Bonus Plan. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected]

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