Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
As a Director of Engineering at Lob, you will be a key leader, partnering closely with our product organization to define the vision, strategy, and execution for a core area of our API-first services. On a typical day, you will be coaching and mentoring your engineering managers and team members, guiding them to build scalable, resilient, and secure microservice ecosystems. You will spend time translating high-level business opportunities into clear, actionable engineering initiatives and collaborating with executive leadership to manage risks and set organizational expectations. Your focus will be on nurturing a psychologically safe, high-performance culture where diverse individuals can do the best work of their lives, all while championing operational excellence across your domain.
As the Director of Engineering, you'll…
- Provide technical leadership and mentorship to your teams, fostering a culture of high cooperation and psychological safety.
- Shape the architectural vision to scale Lob's extensible, secure, and resilient platform in a cloud-native environment.
- Translate business objectives into clear engineering strategies, and manage risks and tradeoffs for complex project delivery.
Work to be accomplished in the first 6 months:
- Define and drive the strategic technical roadmap for your domain in partnership with Product.
- Establish key metrics for engineering quality and velocity, and implement processes to champion operational excellence.
- Successfully recruit and onboard key engineering talent to expand team capacity and diversity.
Work to be accomplished in the first 12 months:
- Deliver a key, impactful product capability that illustrates clear business value and delights our customers.
- Implement significant architectural improvements that enhance the scalability, security, or resilience of your services.
- See demonstrably measurable growth and development in your direct reports and broader team members.
What will you bring to this role…
- 5+ years of experience managing and leading teams in a technology-led organization (bonus: in a B2B SaaS environment).
- Required Hard Skills:
- Expertise scaling microservice ecosystems in a cloud-native environment (containers/serverless).
- Proven ability to translate business goals into technical strategy and execution plans.
- Strong track record of championing engineering and operational excellence.
- Required Soft Skills:
- Exceptional verbal and written communication, able to articulate technical impact to non-technical stakeholders.
- Demonstrated proficiency in "Coach, don't tell" leadership and giving direct, kind feedback.
- Proven ability to attract, engage, and retain diverse, high-performing problem-solvers.
At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:
- Experience managing teams specifically in a B2B SaaS environment.
- Direct experience leading teams through significant platform scaling initiatives.
- A history of contributing to or driving company-wide organizational effectiveness and planning.
- Experience with geographically distributed or remote-first engineering teams.
Compensation information
Base: $215,000 - $260,000
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
#88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
Top Skills
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