Director, Employee Experience

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Director, Talent Management & Employee Experience to join our team. This position is responsible for owning enterprise frameworks for performance management, succession planning, skills-based talent strategy, top talent identification and development, and employee experience. The role prioritizes stakeholder experience and drives measurable business outcomes by converting employee feedback into enterprise-level action plans, strengthening leadership pipelines, accelerating mobility, and equipping Talent Advisors with scalable solutions.

Enterprise Talent Management

• Leads performance management, talent reviews, and succession planning processes.

• Defines and oversees the enterprise top talent strategy, including identification and development of high-potential talent.

• Partners with senior leaders and Talent Advisors to strengthen bench strength for critical roles.

Performance Management

• Designs and oversees the enterprise performance management framework.

• Establishes clear, aligned goal-setting processes that connect individual and enterprise priorities.

• Equips leaders to set measurable goals and hold effective performance conversations.

Skills-Based Talent Strategy

• Builds and maintains the enterprise skills framework to identify capability gaps.

• Embeds skills into hiring, succession, and mobility strategies.

• Partners with workforce planning to align skills data with future business needs.

Employee Experience & Engagement

• Leads the employee listening strategy, including pulse, annual, and lifecycle surveys.

• Translates insights into enterprise action plans and scalable solutions for Talent Advisors to implement.

• Develops recognition and engagement programs that reinforce Modivcare’s culture and values.

Career Development & Mobility

• Designs enterprise frameworks that make career pathways transparent.

• Oversees the flex-team marketplace to expand mobility and cross-functional learning.

• Enables leaders to hold effective career and development conversations.

Measures of Success

• Increases internal mobility rates across critical roles.

• Higher talent density.

• Improved Teammate Net Promoter Score (tNPS).

• Strong flex-team engagement as measured by participation and outcomes.

• Visible progress in top talent identification and development.

Supervisory Responsibilities

• Determines appropriate staffing to achieve goals and objectives.

• Builds an effective leadership team through mentoring and formal education.

• Defines annual Key Performance Indicators aligned with corporate goals.

• Directs and coaches leaders on performance gaps, career development, and all HR-related processes.

• Owns team results and recognizes contributions.

• Leads change management initiatives and drives improvements and efficiencies.

• Prepares and manages budget, analyzes variances, and implements corrective actions to optimize performance.

• Interacts collaboratively and communicates effectively with internal and external stakeholders.

• Bachelor's degree required.

• Ten (10) plus years of progressive HR or Talent Management experience with enterprise scope.

• Five (5) plus years of leadership responsibility.

• Proven success leading performance management, succession planning, and top talent strategies.

• Workday or equivalent talent technology experience preferred.

• Or equivalent combination of education and/or experience.

• Strong management, strategist, visionary, and change agent skills.

• Excellent influencing and change management skills.

• Process improvement experience.

• Strong analytical and problem-solving skills.

• Highly skilled in Microsoft Office (Word, PowerPoint, Outlook).

• Excellent verbal, written, and presentation skills.

• Strong interpersonal and collaboration skills.

• Demonstrated ability to translate employee feedback into enterprise solutions.

• Skilled at integrating multiple talent strategies into a cohesive approach.

• Capability in talent analytics and workforce planning.

Salary: $133,300 - $179,900

Bonus eligible based on individual and company performance.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]