Director, Dynatrace ONE Automation Analyst

Your role at Dynatrace
You will partner closely with Dynatrace ONE leadership, IT, product experts, and cross-functional stakeholders to translate complex business needs into AI-driven agents that deliver tangible, measurable business outcomes. You will analyze requirements, design and implement intelligent Agentforce-powered agents, and continuously optimize the experience & performance to drive business value and consumption.
As a trusted advisor and advocate, the AI Agent Engineer will be the primary point of contact to assist Dynatrace ONE in understanding, utilizing, and implementing agents. You will partner with the IT team, to build a platform and governance to enable Dynatrace ONE to manage agent development and refinement.
Key Responsibilities

• Collaborate with IT to develop frameworks, governance, and processes to enable Dynatrace ONE to quickly iterate and launch AI agents aligned with company guidelines.
• Lead the end-to-end design and work with IT to configuration, and deployment of AI agents and Salesforce Agentforce agents within CS systems; building agents that meet compliance requirements, business logic, and customer experience goals
• Recommend opportunities to reengineer Dynatrace ONE processes by combining AI agent capabilities with Salesforce automation tools such as Flows and OmniStudio.
• Define and orchestrate agent actions, configure and maintain each agent's topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy
• Build and maintain guardrails to govern agent behavior, ensuring safe, compliant, and brand-aligned responses, including risk mitigation, escalation paths, constraints, and tone-of-voice calibration
• Ability to explain complex technical concepts in business-friendly terms to internal stakeholders

What will help you succeed
Minimum Requirements:

• 7+ years of experience in software development, with at least 1 years managing SaaS platform development.
• Advanced or expert knowledge of Salesforce and Agentforce and AI

Preferred Requirements:

• Solid understanding of AI concepts, especially conversational AI or intelligent agents.
• Experience with AI orchestration frameworks or prompt engineering
• Cloud technologies and low code integration/automation solutions
• Ability to design scalable solutions for complex business requirements.
• Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio
• Experienced with Data Cloud or similar data integration platforms
• Other Salesforce Certs such as Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.