Director of Digital Authentication

About this role:
Consumer Bank & Lending's Digital Platforms Team is seeking a Director of Digital Authentication. The Digital Platforms team enables secure, scalable, and innovative digital experiences by building and operating the foundational platforms, capabilities, and execution disciplines that power our digital channels. The team focuses on creating shared, reusable capabilities that accelerate delivery, improve consistency, and strengthen customer trust across the enterprise.
The Director of Digital Authentication leads the strategy, design and delivery of secure, seamless customer authentication journeys across digital experiences. This role balances strong customer experience principles with security, fraud prevention, and regulatory requirements, ensuring authentication solutions are intuitive, resilient and trusted at scale.
Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:

• Own the end-to-end strategy and roadmap for digital authentication experiences across the enterprise.
• Translate customer, business and regulatory needs into scalable authentication solutions that reduce friction while strengthening security.
• Partner closely with Information Security, Fraud, Legal, Compliance and Risk teams to ensure solutions meet policy, regulatory and control requirements.
• Use data, experimentation and customer insights to continuously optimize authentication journeys, balancing conversion, protection and customer trust.
• Drive alignment across platforms and lines of business to ensure consistent, reuseable authentication capabilities.

• Manage relationships with vendors that support our digital authentication experience.
• Manage and develop two or more specialized teams of managers and digital professional individual contributors with focus on supporting the development and execution of digital strategy within a large business line or functional area for cross functional stakeholders and internal partners associated with the function or affected by its outcomes.
• Identify opportunities and strategies for programs and initiatives with impact across the business line and may have enterprise-wide impact.
• Lead the team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables like content strategy/creation, customer experience, analytics/research or product management.
• Interpret and develop range of policies and procedures for functions with moderate to higher complexity and risk.
• Collaborate with and influence all levels of professionals, including senior leadership.
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned departments or business.
• Develop and guide a culture of talent development to meet business objectives and strategy.

Required Qualifications:

• 8+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of management or leadership experience.

Desired Qualifications:

• Experience working with authentication and identity technical solutions, fraud prevention and information security.
• Proven success leading multi-team digital product organizations within a large, matrixed financial services environment.
• Demonstrated ability to develop and execute digital strategies with enterprise-level impact.
• Strong capability to resolve highly complex digital product, customer experience, analytics, or content challenges through strategic decision-making.
• Expertise in interpreting and applying policies, procedures, and risk requirements within regulated environments.
• Experience influencing and collaborating with senior leaders and cross-functional partners.
• Track record of effectively managing budgets, resource planning, and performance against strategic objectives.
• Commitment to building high-performing teams and fostering a culture of talent development.
• Advanced knowledge of digital product lifecycle management, customer research, and data-driven decision frameworks.

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.
Posting Location(s):

• 401 S Tryon St. - Charlotte, North Carolina 28202
• 333 Market St. - San Francisco, CA 94105

Required locations listed.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$185,000.00 - $300,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
16 Mar 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.