Director, Customer Operations

Job Title: Director, Customer Operations 

Location: Remote

THE OPPORTUNITY:

At Salesloft, our Director, Customer Operations is pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing Revenue Operations Team. The Director, Customer Operations will manage a team of business partners and analysts who partner with the Revenue Leadership Team, CRO, and sales & service management to execute on go-to-market initiatives, deliver reporting & insights, and provide strategic support. This will include meeting regularly with sales & services leaders to align on priorities, especially during annual planning, creating and maintaining standard cross-revenue reporting, devising & administering comprehensive Revenue Rules of Engagement, and coaching a team of analysts to deliver both analytics and project management support. 

On a day-to-day basis, you will be responsible for managing a team of Business Partners and advising Revenue Leaders on the health of their business and opportunities for growth. Specifically, you will:

• Partner with Revenue leaders to devise annual Revenue operating plan, including compensation plan design, organizational structure, hiring plan, and role design
• Lead and strategically develop the RevOps function, encompassing Business Partners and Analysts
• Drive organizational design and operational excellence across the revenue ecosystem
• Develop and implement comprehensive go-to-market strategies that align with company growth objectives
• Serve as the strategic advisor to executive leadership on revenue performance, organizational effectiveness, and scalability
• Design and oversee cross-functional initiatives that optimize revenue generation and operational efficiency

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to impact how our revolutionary software that is changing the way sellers sell gets in the hands of our clients.  You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a bias-towards-action, results-oriented, motivated and strategic operations professional who can collaborate cross-functional while remaining laser-focused on impacting our revenue numbers.  Specifically, you will play a pivotal role in helping us scale in this next phase of rapid growth as a revenue organization.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Director, Customer Operations is the career path for you!

The Team:

Our Salesloft Revenue team is composed of team members who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us.

The team consists of operations, business and data analysts with a drive to enable Salesloft to make better decisions. Our team shares a few common traits: they are accountable, unafraid to experiment, and continuously learning. They are also the epitome of our core values - Lead With Humility and Respect, Earn Customer Trust, Put Team Over Self, Redefine What’s Possible, Deliver Big Results.

The Skill Set:

• 10+ years of progressive leadership experience in Revenue Operations, Sales Operations, or similar strategic business functions
• Proven track record of building and scaling high-performance operational teams
• Advanced analytical skills with ability to translate complex data into strategic business recommendations
• Expert-level proficiency in developing comprehensive organizational design and change management strategies
• Demonstrated success in driving strategic initiatives that materially impact company growth and efficiency
• Executive-level communication and influence skills, with ability to present complex insights to C-suite leadership
• Deep expertise in sales technology ecosystems, data architecture, and operational best practices

Within 3 Months:

• Conduct comprehensive assessment of current RevOps function and develop strategic transformation roadmap
• Build deep relationships with executive leadership across sales, marketing, and customer success
• Establish new operational frameworks and performance measurement systems

Within 6 Months:

• Design and begin implementation of organizational optimization strategy
• Develop predictive analytics capabilities that provide forward-looking revenue insights
• Create comprehensive talent development plan for RevOps team

Within 12 Months:

• Have fully transformed RevOps function into a strategic, insight-driven organizational capability
• Deliver measurable improvements in revenue efficiency, operational scalability, and cross-functional alignment
• Establish RevOps as a critical strategic partner to executive leadership

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self 
• Redefine What’s Possible
• Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
• G2 Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement.  We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

 WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly believe you will have the opportunity to  grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance. 

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Keep an eye on our Careers Page for other positions!

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