Leads Credit, Collections, and Cash Applications functions, managing supervisors and staff to evaluate creditworthiness, set credit policy, oversee collections and fraud investigations, submit delinquent accounts for collection, and drive continuous improvement via metrics. Responsible for hiring, training, performance management, and ensuring company-wide adherence to credit policy.
Job Summary & Responsibilities Preferred Qualifications
Position Summary:
Directs and coordinates activities of workers engaged in conducting credit investigations, processing customer remittances and collecting outstanding customer accounts. The Director is responsible insure that the department provides excellent service to other Vallen associates as well as to our external customers. These activities are to be accomplished by performing the following duties personally or through subordinate managers.
Essential Duties and Responsibilities:
- Manages supervisors who supervise associates in the Credit and Collections and Cash Applications Departments.
- Responsible for the overall direction, coordination, and evaluation of both Credit and Collections and Cash App Departments.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Assigns workers responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.
- Establishes criteria relating to credit limitations on customer accounts and handles special credit arrangements and deviations from standard terms of payment.
- Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.
- Establishes criteria for customers' credit review activities.
- Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
- Reviews delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
- Coordinates exchange of information with others, including personnel in company branches, customers and financial institutions, to insure accuracy.
- Submits delinquent accounts to attorney or outside agency for collection.
- Compiles and analyzes statistical data on fraudulent use of credit cards to develop procedures designed to deter or prevent future abuses.
- Insures approved credit policy is communicated throughout the organization as is followed. Makes recommended changes to the policy as events warrant.
- Drives continuous improvement through metric based management.
Qualifications:
Education and/or Experience:
- Associates degree from college or technical school or
- 7+ years related experience and/or training;
- Advanced certification preferred (CPA, MBA, and / or CCM)
- Equivalent combination of education and experience.
Requirements:
- Must be a self-starter with the ability to work independently and with little supervision
- Must demonstrate good time management skills
- Must possess strong planning, organizational and execution skills
- Must have the ability to set goals and meet deadlines
- Must possess excellent customer service skills
- Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner
- Must possess a proactive and positive team approach to problem resolution
- Must have the ability to establish strong working relationships with co-workers and management
- Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Supervisory Responsibilities: (Check the appropriate box)
Immediate supervision over a unit, section or department where the majority of the time is spent assigning, reviewing, checking work and eliminating ordinary difficulties. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews, and applies company policies.
Direct supervisor of a department, section, unit or group involving responsibility for results in terms of cost, methods and personnel. Full accountability for hiring, discipline, discharge, performance appraisals, salary administration, etc.
Working Conditions and Environment:
Work Environment (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
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Vallen USA Belmont, North Carolina, USA Office
2100 The Oaks Pky, Belmont, NC , United States, 28012
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