WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
The Director, Corporate Operations is a multi-market enterprise operator responsible for overseeing 70 corporate-owned restaurants through a team of Senior District Managers and District Managers.
This role is accountable for:
- Regional P&L performance
- Operational execution and brand standards
- Leadership development and bench strength
- Performance consistency across restaurants
- Scalability of the corporate operating model
This is not a coordination role.
This is a performance ownership and leadership role at scale.
1. Regional Financial Ownership
- Own regional performance across sales, profitability, and EBITDA
- Deliver Same Store Sales growth aligned with enterprise targets
- Improve restaurant-level margins through disciplined labor and cost management
- Identify and remove structural barriers to profitability
- Drive financial transparency and accountability across all locations
You are accountable for the business — not just reporting on it.
2. Field Leadership & Team Development
- Lead, coach, and develop Senior District Managers
- Build a strong leadership bench of District Managers and Restaurant Leaders
- Establish clear performance expectations and accountability standards
- Conduct talent reviews, succession planning, and development planning
- Actively develop future field leaders for broader organizational roles
You build leaders who build great restaurants.
3. Operational Excellence & Brand Standards
- Ensure consistent execution of brand standards across all restaurants
- Drive performance across:
- Speed of service
- Accuracy
- Hospitality
- Food safety and quality
- Reduce performance variability between top and bottom quartile locations
- Establish disciplined business routines (QBRs, performance reviews, audits)
- Ensure execution of all operational initiatives and programs
Consistency at scale is your mandate.
4. Performance Management & Accountability
- Identify underperforming markets and implement turnaround strategies
- Hold Senior District Managers accountable for results
- Establish clear KPIs and performance expectations
- Create structured escalation and recovery plans
- Drive a culture of urgency and accountability
You close performance gaps quickly and decisively.
5. Enterprise Partnership & Strategy Execution
- Partner cross-functionally with:
- Marketing
- Supply Chain
- Finance
- Training
- Technology
- Ensure field initiatives are executable and economically viable
- Provide field insights to inform enterprise strategy
- Support testing, rollout, and scaling of new initiatives
You are the voice of the field at the enterprise table.
6. Growth, Innovation & Scalability
- Ensure operational readiness for new restaurant openings
- Support development and expansion plans
- Identify opportunities to improve operating model scalability
- Lead pilot programs and validate operational improvements
- Drive innovation while protecting brand standards
Core Competencies
- Sustained Same Store Sales growth across region
- Improved restaurant-level profitability and margins
- Reduced performance variability across locations
- Strong leadership bench at all levels
- High adoption and ROI of enterprise initiatives
- Consistent execution of brand standards
- Develop and hold key leaders accountable to success metrics
WHAT YOU’LL NEED
- Proven experience leading leaders (District Manager level or above)
- Strong ownership of P&L performance across multiple markets
- Experience improving underperforming markets at scale
- High data literacy and comfort with performance dashboards
- Ability to influence and align senior stakeholders
- Willingness to travel frequently (50–75%)
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the
importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
