Director, Community Operations, US Site Network

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

The primary focus of this role is to foster community engagement, awareness and education on clinical research, and increase community access to clinical trials to support US Site Network enrollment goals. 

What You'll Be Working On

Duties include but not limited to:

-Strategic Leadership: Act as a proactive, cross-functional leader, integrating community engagement activities with broader organizational objectives

-Develop and execute community event strategies, including communication, staffing, and processes for events of various scales

-Relationship building: Mentor Community Engagement Partners to forge strong partnerships with local organizations, clubs, and faith groups to execute meaningful events and campaigns that resonate with community needs.

-Exceptional Communication: Deliver clear, engaging presentations to both individuals and groups. Translate complex concepts into easily understandable terms for a general audience. Deliver engaging presentations to diverse audiences, simplifying complex concepts for general understanding.

-Support Site Network in converting community referrals to study enrollments

Other Responsibilities

-Act as a trusted advisor to the Community Engagement and Site Network Leadership teams, assisting in strategic planning and execution of key initiatives

-Liaise with other Care Access teams to identify and resolve issues, ensuring cohesion with company-level projects

-Establish benchmarks for successful and effective programs/events, regularly assessing and adjusting strategies to meet intended goals and Key Performance Indicators (KPIs). 

-Develop and execute community event strategies, including communication, staffing, and processes for events of various scales

-Develop cross-functional communication processes to ensure smooth event execution with minimal escalations

-Create and implement metrics and KPIs aligned with company goals, tracking and reporting results to executive leadership

-Assist with orchestration of people, travel, budgets, external parties, and vendors on community team-led initiatives to meet strategic goals

-Continuously assess and improve event coordination processes, forecasting and addressing potential challenges

-Oversee community event staff performance, compliance, and service levels 

Scope of Role

·       Autonomy of Role: Team member has complete autonomy over work performed

·       Direct Reports: No

Physical Requirements

· This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.

Travel Requirements

·This role requires up to 25% travel requirements further explained below. Length of travel will depend upon study requirements, staff needs, and company initiatives.

-Type of travel required: National

What You Bring

Knowledge, Skills, and Abilities:

- The ideal candidate should be patient, empathetic, persistent, and of the utmost integrity.

· Strong relationship-building skills, with the ability to collaborate closely with various stakeholders to plan and implement impactful community initiatives.

· Strong communication, negotiation, and problem-solving skills.

· Ability to manage multiple projects simultaneously while maintaining attention to detail.

· Proficiency in using modern technology for communication and data management.

-Strong leadership skills with experience in managing teams.

-Experience in cross-functional collaboration and project management.

-Experience with logistics management and ability to coordinate complex systems and staffing to ensure people and goods are where they need to be, when they need to be there

-Proficiency in data tracking, process refinement, and report building.

-Comfortable working under pressure and in fast-paced environments.

-Excellent communication skills to liaise with stakeholders and maintain deliverables.

-Demonstrated ability to drive process improvement and implement best practices.

·        

Certifications, Education, and Experience:

·       A minimum of 10 years of experience in Clinical Research; demonstrating a track record of strategic leadership and community engagement.

·       Bachelor’s Degree or equivalent professional experience

·       Program and People Management experience

·       Professional experience in Community Development, Community Organizing, Public Health, Social Work, or related field.

·       Experience planning an organizing events and campaigns

·       Proven track record of autonomous project initiation and completion

·       Healthcare credentialing and advanced scientific or public health education are preferred.

Licenses:

·        Must possess and maintain a valid Driver’s License (Valid / Authorized to Drive in Canada and the US)

Must have and maintain safe driving record and submit to Motor Vehicle Record Check 

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.