The Director of Client Services will lead a team of Account Managers, oversee client initiatives, develop strong client relationships, and drive long-term retention and growth through strategic oversight and execution.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
As the Director of Client Services (DCS), you’ll play a strategic role within StackAdapt’s Global Client Services team. Responsible for a regional territory, you will guide a high-performing team of Account Managers who are directly responsible for campaign management, performance optimization, and strategic recommendations. You’ll drive long-term client retention and growth by ensuring your team consistently delivers measurable performance. In this role, you’ll also represent your territory’s voice across the organization, lead high-impact initiatives, and contribute directly to both client success and internal innovation. As Director, Client Services, you will play a pivotal role in developing and growing relationships with senior client stakeholders, and provide a voice of the customer to the business.
StackAdapt is a remote first company though we are prioritizing candidates located in the NYC/NJ area for this role.
What you'll be doing:
- Participate in account planning and execution for the territory’s key accounts, ensuring strong alignment between your team and Sales counterparts, with a shared focus on delivering long-term client success.
- Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
- Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships.
- Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices.
- Set standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence.
- Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to ensure client feedback is translated into meaningful platform or service improvements.
- Represent the needs, priorities, and insights from your territory across departments, influencing cross-functional decision-making, including product development.
- Champion and lead wide-reaching, cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies, improve service quality, and elevate client outcomes.
- Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals.
- Serve as a key decision-maker in blueprint planning and organizational design for your team and territory.
- Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance.
- Lead hiring, onboarding, and performance planning efforts to build a high-performing, client-first team culture.
- Travel as necessary for client meetings, team development, and key initiatives.
- Extensive media and programmatic advertising experience
- Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy
- 5+ years of experience managing a team
- Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
- Experience supporting and growing customers across both brands and agencies
- Proven ability to lead strategic planning, cross-team initiatives, and operational improvements
- 10+ years of experience in account management, planning, and execution in the programmatic space
- Strong analytical, communication, and management skills
- Passion for mentorship, team development, and creating a culture of excellence
- A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment
- Huge bonus if you've used StackAdapt!
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care platform
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-REMOTE
Top Skills
Data-Driven Marketing
Dsp
Real-Time Bidding
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