Director, Client Partner

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As the Director, Client Partner-Enterprise you will:

• Media subject matter expert.
• Client Management & Leadership: Serve as primary point of contact for key clients, overseeing day-to-day needs, having a deep understanding of the client’s business, and serving as a trusted advisor and partner for clients across all activities included in the scope of work. Ensure all needs, details, goals, and business objectives are communicated effectively to the entire team, and prioritized appropriately.
• Digital Media Expertise: Leverage strong omnichannel knowledge of primary performance and brand channels including Paid Search & Shopping, Social, Display & Streaming, and Marketplaces. Understand how paid, organic, and owned channels interplay to drive effective cross-channel media strategy.
• Strategic Planning: Lead the development and delivery of strategic media plans (Annual, Quarterly, Seasonal, Ad Hoc) informed by data-driven analysis, competitive intelligence, audience research, and industry trends. Tell a compelling, impactful story, ensuring clear alignment of channel recommendations with client business goals. Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
• Relationship Building: Build and nurtures client relationships rooted in trust, building rapport with all client stakeholders, proactively addressing client needs and resolving challenges in a timely manner. Identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships, provide insight, and influence change
• Team Leadership & Development: Oversee the delivery team managing individual channel activity for clients, ensuring every deliverable ladders back to client objectives, and is delivered on time and with exceptional quality of work. Providing frequent updates and feedback regarding how we need to engage and deliver for the clients. Build a culture of accountability, transparency, flexibility, and creativity to promote a high functioning, and satisfied team.
• People Management: Manage 3-5 direct reports across the Client Partner team and Delivery Channels. Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks. Conduct weekly 1:1 meetings to offer ongoing support, ensuring adherence to expectations, and facilitating career growth through clear goal-setting, feedback loops, and educational/training opportunities.
• Problem Solving: Lead by example with a curious and resourceful approach to addressing your clients’ small and large business challenges. Tap into internal resources and leadership to ideate on solutions. Collaborate agency wide, leaning to ensure client needs are at the forefront and fully integrated into future agency initiatives.
• Innovation and Thought Leadership: Stay at the forefront of industry, consumer, platform, and relevant vertical trends. Implement cutting-edge tactics and technologies. Drive innovative ideas and approaches to enhance campaign effectiveness and bring true value to our clients.
• Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations.
• Client Onboarding & Transitions: Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities. Ensure we are accurately and efficiently delivering on ad operations (tracking) requirements, and partner with the ad ops team to provide best-in-class guidance for clients where needed.
• Business Acumen and Financial KPIs: Collaborate closely with Pod Leader and Directors throughout the pod to achieve financial targets and objectives, ensuring efficiency with staffing plans and allocations as well as client margin

Professional Qualifications:

• 8+ years of experience in Media Client Delivery roles with a proven track record of executing successful campaigns
• 4+ years of people management experience
• 4+ years of ecommerce experience; ideally in Apparel or Footwear vertical
• Extensive experience managing integrated media campaigns, including performance media & digital brand activations
• Expertise in multiple digital platforms (Google, Meta, DV360, etc) and with a deep understanding of how they work together to achieve topline and total business objectives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams
• Proven ability to be decisive and true in conviction; driven and logical thinker
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives
• Competency in using and analyzing data from digital measurement/analytics tools to drive cross-channel optimization decisions (including Google Analytics, as well as 3rd party or homegrown MMM solutions)
• Hands on experience and understanding of media research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint

FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.